Adobe Commerce (Magento) - OpenText File 360 Integration and Automation

Common Integration Use Cases Between Adobe Commerce and OpenText File 360

1. Secure sharing of product launch assets with distributors and channel partners

Flow: Adobe Commerce ? OpenText File 360

Marketing and merchandising teams can publish launch-ready product sheets, pricing guides, and campaign collateral from Adobe Commerce to OpenText File 360 for controlled external sharing with distributors, resellers, and franchise partners. File 360 provides secure access, expiration controls, and audit trails, reducing the risk of sending sensitive launch materials through email or consumer file-sharing tools.

Business value: Faster partner onboarding, tighter control over pre-release content, and better visibility into who accessed which files.

2. B2B account document exchange for quotes, contracts, and order attachments

Flow: Bi-directional

Sales teams can attach quote documents, negotiated pricing sheets, compliance forms, and signed agreements from OpenText File 360 to Adobe Commerce B2B company accounts and quote workflows. Buyers can also upload required documents such as tax certificates, resale permits, or technical specifications through secure File 360 links that are referenced in the commerce account record.

Business value: Streamlined quote-to-order processing, fewer manual follow-ups, and improved compliance for regulated or contract-based sales.

3. Secure access to technical documentation from product pages

Flow: OpenText File 360 ? Adobe Commerce

Adobe Commerce product detail pages can surface secure links to installation guides, safety data sheets, warranty terms, and certification documents stored in File 360. Access can be restricted by customer type, region, or account status, ensuring only authorized buyers can view sensitive documentation.

Business value: Better self-service for customers, reduced support inquiries, and controlled distribution of regulated content.

4. Controlled sharing of customer-specific pricing and proposal files

Flow: Adobe Commerce ? OpenText File 360

For negotiated B2B deals, Adobe Commerce can generate order summaries, custom price lists, and proposal attachments and store them in File 360 for secure sharing with the customer?s procurement team. This is especially useful when multiple stakeholders need to review the same commercial package without exposing it broadly inside the commerce portal.

Business value: More efficient deal collaboration, reduced pricing leakage, and stronger governance over sensitive commercial documents.

5. Returns and warranty claim document collection

Flow: Adobe Commerce ? OpenText File 360

When a customer initiates a return, warranty claim, or service request in Adobe Commerce, the system can direct them to upload photos, invoices, serial number evidence, or inspection reports into File 360. Support agents can then retrieve the documents from File 360 while managing the case in Adobe Commerce or a connected service workflow.

Business value: Faster claim resolution, improved evidence collection, and a more auditable support process.

6. Internal collaboration on merchandising and catalog approvals

Flow: Adobe Commerce ? OpenText File 360

Merchandising, legal, and compliance teams can use File 360 to review and approve product copy, promotional artwork, and category-specific disclosures before content is published in Adobe Commerce. Draft files and approval comments remain in a governed repository, while only approved assets are pushed into the commerce catalog.

Business value: Better content governance, fewer publishing errors, and faster cross-functional approvals.

7. Secure distribution of regional compliance and localization files

Flow: OpenText File 360 ? Adobe Commerce

Global commerce teams can store region-specific compliance documents, translated manuals, and market-specific legal notices in File 360 and expose them in Adobe Commerce based on store view, country, or customer segment. This supports multi-region operations where documentation requirements differ by market.

Business value: Consistent compliance across regions, reduced manual document handling, and improved customer trust.

8. Audit-ready retention of commerce-related file exchanges

Flow: Bi-directional

All sensitive file exchanges related to orders, disputes, contracts, and partner communications can be routed through File 360 while Adobe Commerce maintains the transaction context. This creates a governed record of what was shared, when it was accessed, and by whom, which is valuable for audits, legal review, and dispute resolution.

Business value: Stronger governance, easier audit preparation, and lower risk in regulated or high-value commerce operations.