Akeneo - OpenText Core Case Integration and Automation

Common Integration Use Cases Between Akeneo and OpenText Core Case

1. Product Recall and Compliance Case Management

Data flow: Akeneo ? OpenText Core Case

When a product recall, labeling issue, or regulatory concern is identified in Akeneo product data, the relevant product records, attributes, and affected markets can be pushed into OpenText Core Case to open a compliance case. Case teams can review the product content, attach supporting documents from DAM or PIM, assign tasks to legal, quality, and operations teams, and track resolution steps in one controlled workspace.

Business value: Faster response to compliance events, better auditability, and reduced risk of inconsistent product information being used across channels.

2. Product Content Exception Handling

Data flow: OpenText Core Case ? Akeneo

When a case is created for missing, inconsistent, or incomplete product information, OpenText Core Case can send the issue details back to Akeneo as a content exception task. For example, if a support or compliance team identifies a missing ingredient declaration, safety statement, or market-specific attribute, Akeneo users can update the product record and resubmit it for review.

Business value: Creates a structured feedback loop between operational teams and product content owners, reducing manual follow-up and improving data quality.

3. Customer Complaint Investigation Using Product Master Data

Data flow: Akeneo ? OpenText Core Case

For customer complaints related to product performance, packaging, or documentation, Akeneo can provide the case with the exact product master data, variant details, localized descriptions, and linked assets such as manuals or spec sheets. OpenText Core Case then gives investigators a unified view of the complaint, related documents, and assigned actions.

Business value: Speeds root-cause analysis, improves consistency in complaint handling, and helps teams resolve issues using the correct product context.

4. Product Launch Approval and Governance Workflow

Data flow: Bi-directional

Before a new product is published from Akeneo to commerce sites, catalogs, or channels, OpenText Core Case can manage the launch approval process. Akeneo sends the product record to a launch case, where marketing, legal, regulatory, and operations teams review content, assets, and translations. Once approved, the case can trigger release back to Akeneo for publication. If changes are required, the case sends tasks back to the appropriate content owners.

Business value: Improves launch control, reduces publication errors, and ensures cross-functional sign-off before product content goes live.

5. Translation Review and Escalation Cases

Data flow: Akeneo ? OpenText Core Case

When translated product content returns from a translation management system into Akeneo, OpenText Core Case can be used to manage exceptions such as rejected translations, missing locale coverage, or terminology disputes. The case can include the source text, translated text, reviewer comments, and required approvals for regulated or market-sensitive content.

Business value: Provides traceability for translation decisions, supports multilingual governance, and reduces delays in localized product publication.

6. Asset and Document Exception Resolution

Data flow: OpenText Core Case ? Akeneo

If a case identifies that a product is missing a required asset such as an installation guide, brochure, safety sheet, or spec sheet, OpenText Core Case can notify Akeneo to update the product record and link the correct DAM asset. This is especially useful when documentation is required for a specific region, retailer, or product category.

Business value: Ensures product records remain complete and channel-ready, while reducing manual coordination between content, legal, and operations teams.

7. Channel Dispute and Content Correction Management

Data flow: OpenText Core Case ? Akeneo

When a retailer, distributor, or internal channel team reports incorrect product information, OpenText Core Case can capture the dispute and route it to the Akeneo product team for correction. The case can include the affected channel, product identifiers, screenshots, and required remediation actions. Once corrected in Akeneo, the updated data can be republished to downstream channels.

Business value: Shortens time to correct channel-facing errors, improves partner satisfaction, and helps maintain consistent product information across sales channels.

8. Audit Trail for Product Content Decisions

Data flow: Bi-directional

For regulated industries, OpenText Core Case can store the approval history, exceptions, and supporting evidence for product content decisions originating in Akeneo. Akeneo provides the product data and asset references, while OpenText Core Case maintains the case record, decision log, and accountability trail. This creates a defensible record for audits, inspections, and internal reviews.

Business value: Strengthens governance, improves transparency, and supports compliance requirements without burdening product teams with manual documentation.