BigCommerce - OpenText Product Traceability Integration and Automation

Common Integration Use Cases Between BigCommerce and OpenText Product Traceability

BigCommerce provides the digital commerce storefront, catalog, and order capture layer, while OpenText Product Traceability manages product lineage, compliance, and end-to-end traceability across the supply chain. Integrating the two helps retailers and manufacturers sell with confidence, expose accurate product history to customers, and streamline internal compliance and recall processes.

• Publish traceability attributes to product pages

  Data flow: OpenText Product Traceability - BigCommerce

  Sync traceability data such as batch number, origin, certifications, lot status, and sustainability claims from OpenText into BigCommerce product records. This allows merchandising teams to display verified product provenance on storefront pages, improving customer trust and supporting regulated or premium product categories.

• Restrict sale of recalled or non-compliant inventory

  Data flow: OpenText Product Traceability - BigCommerce

  When OpenText flags a lot, batch, or SKU as recalled, expired, or non-compliant, the integration can automatically update BigCommerce to hide the item, pause sales, or block checkout for affected inventory. This reduces compliance risk and prevents customers from purchasing products that should not be sold.

• Expose lot-level traceability for customer service and order support

  Data flow: BigCommerce - OpenText Product Traceability

  Order details from BigCommerce, including order number, SKU, quantity, and shipment date, can be sent to OpenText to identify the exact lot or production run fulfilled. Customer service teams can then quickly answer questions about product origin, manufacturing date, or recall exposure without manual research.

• Automate recall notification workflows

  Data flow: Bi-directional

  If OpenText identifies a traceability issue, it can send affected product and lot details to BigCommerce, which can then identify impacted orders and customer records. BigCommerce order data can be returned to OpenText to support targeted recall lists, enabling faster customer outreach and more precise remediation.

• Maintain compliant product availability by region or channel

  Data flow: OpenText Product Traceability - BigCommerce

  Use traceability and compliance status from OpenText to control which products are available in BigCommerce by market, channel, or customer segment. This is especially useful for products with country-specific labeling, certification, or regulatory requirements, helping teams avoid accidental non-compliant sales.

• Support sustainability and ethical sourcing claims

  Data flow: OpenText Product Traceability - BigCommerce

  Traceability data can feed verified sourcing, chain-of-custody, and certification information into BigCommerce content fields. Marketing and eCommerce teams can use this to support product storytelling, sustainability claims, and premium positioning with auditable source data.

• Improve fulfillment accuracy with traceable inventory references

  Data flow: BigCommerce - OpenText Product Traceability

  When orders are placed in BigCommerce, the integration can pass order and fulfillment references to OpenText so warehouse and quality teams can associate shipments with specific lots or production runs. This improves downstream traceability, supports audit readiness, and simplifies investigation of fulfillment issues.

• Enable audit-ready reporting across commerce and supply chain teams

  Data flow: Bi-directional

  Combine BigCommerce sales and order data with OpenText traceability records to create a complete audit trail from product origin to customer purchase. Operations, quality, and compliance teams can use this shared data to respond to audits, prove chain of custody, and analyze the commercial impact of traceability events.