BRIA AI - OpenText Core Case Integration and Automation

Common Integration Use Cases Between BRIA AI and OpenText Core Case

BRIA AI and OpenText Core Case complement each other well in workflows that require case management, content creation, and controlled review of visual assets. BRIA AI can generate, edit, and personalize images at scale, while OpenText Core Case can manage the related requests, approvals, evidence, and audit trail in a structured case environment. Together, they support faster turnaround, better governance, and more consistent cross-team execution.

1. Claims case image generation for faster assessment

Data flow: OpenText Core Case to BRIA AI, then BRIA AI back to OpenText Core Case

In insurance or warranty claims, adjusters often need visual reconstructions or enhanced images to support review. A case in OpenText Core Case can trigger BRIA AI to generate cleaned-up versions of damaged product photos, recreate missing context, or produce comparison visuals for internal assessment. The generated images are then attached back to the case as supporting evidence.

• Speeds up claims review by reducing manual image editing
• Improves consistency in visual evidence presented to reviewers
• Creates a complete audit trail of image versions used in the case

2. Customer support case enrichment with visual troubleshooting assets

Data flow: OpenText Core Case to BRIA AI, then BRIA AI back to OpenText Core Case

Support teams handling product issues can use BRIA AI to create annotated visuals, replacement images, or step-by-step illustrations based on a customer?s issue. OpenText Core Case stores the support request, while BRIA AI generates the visual content needed to clarify instructions or demonstrate a fix. This is especially useful for consumer products, devices, and self-service support content.

• Reduces back-and-forth between support agents and customers
• Improves resolution speed with clearer visual guidance
• Helps standardize support responses across teams and regions

3. Compliance case documentation for approved marketing imagery

Data flow: BRIA AI to OpenText Core Case

When marketing teams generate campaign visuals with BRIA AI, compliance teams can open a case in OpenText Core Case to review licensing, usage rights, and approval status. The case can store the generated image, source details, approval notes, and final disposition. This is valuable for regulated industries that need proof that imagery used in campaigns meets internal policy and legal requirements.

• Centralizes review and approval of AI-generated visuals
• Supports policy enforcement and audit readiness
• Reduces risk of using unapproved or non-compliant content

4. Product recall or incident case communication materials

Data flow: OpenText Core Case to BRIA AI, then BRIA AI back to OpenText Core Case

For product recalls, safety incidents, or service advisories, case managers can use OpenText Core Case to coordinate the response and request BRIA AI-generated visuals for customer communications. BRIA AI can create localized product images, warning graphics, or replacement part visuals tailored to the affected market. These assets are then stored in the case for review and distribution tracking.

• Accelerates creation of customer-facing incident communications
• Supports localized messaging across regions and languages
• Ensures all approved visuals remain linked to the incident record

5. Case-driven creation of localized e-commerce imagery for market-specific issues

Data flow: OpenText Core Case to BRIA AI

Retail and e-commerce organizations can use OpenText Core Case to manage requests for region-specific product imagery, such as packaging changes, seasonal variants, or market-specific backgrounds. BRIA AI generates the required image versions, while the case tracks the request, approvals, and delivery status. This is useful when product, legal, and regional marketing teams must coordinate on visual changes.

• Improves turnaround for market-specific content requests
• Reduces manual coordination across creative and business teams
• Provides visibility into request status and approvals

6. Investigation cases for image authenticity and content disputes

Data flow: Bi-directional

Organizations may need to investigate whether an image used in a campaign, claim, or customer interaction is authentic, approved, or altered. OpenText Core Case can manage the investigation workflow, while BRIA AI can generate controlled variants or restoration versions to compare against originals. This supports disputes involving product imagery, damaged assets, or suspected misuse of visual content.

• Helps investigators compare original and modified visuals
• Supports structured review of content disputes
• Improves accountability with case-based evidence tracking

7. Creative request intake and approval workflow for regulated industries

Data flow: OpenText Core Case to BRIA AI, then BRIA AI back to OpenText Core Case

In industries such as healthcare, financial services, or consumer goods, creative requests often require formal approval before assets can be used. OpenText Core Case can serve as the intake and approval hub for image requests, while BRIA AI produces the approved visual variations once the case is authorized. The final assets and approval history remain linked to the case for governance and reuse.

• Creates a controlled workflow for creative production
• Reduces compliance risk by enforcing approval gates
• Improves reuse of approved assets across future cases and campaigns

Overall, integrating BRIA AI with OpenText Core Case helps organizations connect visual content production with structured case management. This combination is especially valuable where image creation, review, approval, and auditability must happen together in a governed business process.