Brightcove - OpenText Active Community - Trading Grid Integration and Automation

Common Integration Use Cases Between Brightcove and OpenText Active Community - Trading Grid

1. Partner Training Video Distribution for Trading Communities

Data flow: Brightcove ? OpenText Active Community - Trading Grid

Organizations can publish onboarding, compliance, and process training videos in Brightcove and surface them inside the Trading Grid community for suppliers, distributors, and logistics partners. This gives trading partners a single place to access video-based instructions for order processing, packaging standards, EDI changes, or portal usage.

• Reduces partner onboarding time
• Improves consistency of training across a large partner network
• Minimizes support tickets caused by process misunderstandings

2. Incident and Issue Resolution with Embedded Video Evidence

Data flow: OpenText Active Community - Trading Grid ? Brightcove

When a trading issue occurs, such as shipment damage, invoice disputes, or product quality concerns, partners can share video evidence through the Trading Grid community. Brightcove can host the video securely and provide playback links or embedded players within the collaboration thread, helping teams review the issue faster and with better context.

• Speeds up root-cause analysis
• Improves clarity in dispute resolution
• Creates a documented visual record for audits and claims

3. Product Launch and Change Communication to Trading Partners

Data flow: Brightcove ? OpenText Active Community - Trading Grid

Manufacturers and brands can use Brightcove to distribute launch briefings, product update videos, and packaging or labeling change announcements to partner communities in Trading Grid. This is especially useful when changes affect fulfillment, compliance, or retail readiness and require clear visual explanation.

• Ensures partners receive the same message at the same time
• Reduces errors during product transitions
• Supports faster adoption of new requirements

4. Secure Executive and Operational Briefings for Partner Ecosystems

Data flow: Brightcove ? OpenText Active Community - Trading Grid

Companies can publish secure executive updates, supply chain status briefings, or seasonal planning videos in Brightcove and share them with selected partner groups in Trading Grid. This is useful for communicating demand forecasts, service-level expectations, or contingency plans without relying on long email chains.

• Improves transparency across partner relationships
• Supports targeted communication by partner segment
• Helps align operational planning across organizations

5. Video-Based Support for B2B Transaction Exceptions

Data flow: Bi-directional

Trading Grid users can post exception-related questions, while Brightcove hosts short support videos that explain how to correct common transaction issues such as ASN errors, invoice mismatches, or document submission problems. Support teams can also respond with video walkthroughs tailored to a specific partner issue.

• Reduces repetitive support effort
• Improves first-contact resolution rates
• Creates a reusable knowledge base for recurring exceptions

6. Compliance and Policy Acknowledgement Tracking

Data flow: Brightcove ? OpenText Active Community - Trading Grid

Organizations can deliver compliance training or policy update videos through Brightcove and publish them in Trading Grid for partner review. The community can then be used to confirm acknowledgment, collect questions, and coordinate follow-up actions for partners that must meet regulatory or contractual requirements.

• Supports controlled partner communication
• Improves compliance visibility across the ecosystem
• Provides a structured record of partner engagement

7. Collaborative Event and Program Communication

Data flow: Brightcove ? OpenText Active Community - Trading Grid

For partner summits, quarterly business reviews, or supply chain collaboration programs, Brightcove can host live or recorded event sessions and make them available in Trading Grid. Partners can use the community to ask follow-up questions, share documents, and coordinate next steps after the session.

• Extends the value of live events beyond the broadcast
• Centralizes post-event collaboration
• Improves follow-through on agreed actions