Brightcove - OpenText Core Capture Services Integration and Automation

Common Integration Use Cases Between Brightcove and OpenText Core Capture Services

1. Video-Based Customer Onboarding with Document Capture

Data flow: Brightcove ? OpenText Core Capture Services

Organizations can use Brightcove to deliver onboarding videos, product walkthroughs, and compliance instructions, while OpenText Core Capture Services captures and classifies the supporting documents submitted by customers, such as ID forms, signed agreements, and application paperwork. This creates a streamlined onboarding process where customers receive guided video content and submit required documents through a single digital journey.

• Reduces manual intake of onboarding documents
• Improves completion rates by combining visual guidance with document submission
• Speeds up downstream review and approval workflows

2. Digital Mailroom for Media and Enterprise Communications

Data flow: OpenText Core Capture Services ? Brightcove

Incoming correspondence, release forms, talent agreements, and rights documentation can be captured and classified in OpenText Core Capture Services, then linked to relevant Brightcove content workflows. For example, a media company can associate signed release forms with specific video assets before publishing or monetizing content.

• Ensures required legal and rights documents are processed before content release
• Improves governance over video publishing workflows
• Supports faster content clearance and reduced compliance risk

3. Event Registration and Attendee Document Processing

Data flow: Brightcove ? OpenText Core Capture Services

Brightcove can host live event streams, webinars, and virtual conferences, while OpenText Core Capture Services processes attendee registration forms, consent documents, and supporting eligibility paperwork. This is especially useful for regulated events, training programs, or member-only broadcasts where documentation must be validated before access is granted.

• Automates attendee qualification and document validation
• Supports secure access to live or recorded event content
• Reduces administrative effort for event operations teams

4. Training and Certification Workflow Automation

Data flow: Brightcove ? OpenText Core Capture Services

Enterprises and educational institutions can use Brightcove to deliver training videos, then use OpenText Core Capture Services to capture completed assessments, signed acknowledgements, enrollment forms, or certification applications. This integration helps track learner completion and route documents into approval or compliance systems.

• Combines video learning with document-based certification tracking
• Improves audit readiness for mandatory training programs
• Reduces delays in processing completion records

5. Rights and Talent Management for Video Content

Data flow: OpenText Core Capture Services ? Brightcove

Production teams can use OpenText Core Capture Services to ingest and classify contracts, talent releases, licensing agreements, and usage permissions, then attach the approved metadata to Brightcove video assets. This ensures only cleared content is distributed across web, mobile, and connected TV channels.

• Strengthens content rights management
• Prevents publishing of assets without proper approvals
• Improves traceability between legal documents and video files

6. Customer Support Case Enrichment with Video and Documents

Data flow: Bi-directional

Support teams can use Brightcove to provide troubleshooting videos, product demos, or service updates, while OpenText Core Capture Services processes incoming customer letters, claim forms, or complaint documents. Together, they create a more complete case record and help agents respond faster with both visual guidance and structured document data.

• Improves first-contact resolution with richer case context
• Reduces manual review of incoming customer paperwork
• Supports consistent service responses across channels

7. Compliance and Audit Evidence Management

Data flow: Brightcove ? OpenText Core Capture Services

Organizations can use Brightcove to store and distribute recorded compliance briefings, policy training, and executive communications, while OpenText Core Capture Services captures signed acknowledgements, policy acceptance forms, and audit-related correspondence. This integration creates a centralized evidence trail for internal audits and regulatory reviews.

• Provides a complete record of training and acknowledgment activity
• Supports faster audit preparation
• Improves accountability across compliance, HR, and legal teams

8. Sales Enablement with Document-Driven Follow-Up

Data flow: Brightcove ? OpenText Core Capture Services

Sales and marketing teams can distribute product demos, customer testimonials, and proposal videos through Brightcove, then use OpenText Core Capture Services to capture signed order forms, NDAs, and procurement documents submitted after the viewing process. This helps move prospects from engagement to transaction more efficiently.

• Connects video engagement to document-based conversion steps
• Shortens sales cycle time
• Improves visibility into deal progression and required approvals