Fadel Rights Cloud - OpenText Core Case Integration and Automation

Common Integration Use Cases Between Fadel Rights Cloud and OpenText Core Case

1. Rights Violation Investigation and Resolution Cases

Data flow: Fadel Rights Cloud ? OpenText Core Case

When a rights conflict is detected in Fadel Rights Cloud, such as an expired license, territory breach, or unauthorized asset usage, a case can be automatically opened in OpenText Core Case. The case includes the affected asset, contract terms, usage history, and violation details so legal, compliance, and content operations teams can investigate and resolve the issue in one place.

• Reduces manual handoffs between rights management and compliance teams
• Creates a documented audit trail for each rights exception or breach
• Speeds up remediation actions such as takedown, re-licensing, or usage correction

2. License Exception Approval Workflow

Data flow: OpenText Core Case ? Fadel Rights Cloud

Business teams can submit a case in OpenText Core Case when they need to use content outside standard rights terms, for example a new territory, extended term, or additional distribution channel. Once approved, the decision and supporting documents are sent to Fadel Rights Cloud to update the license record and enforce the new rights conditions.

• Standardizes approval for non-standard usage requests
• Ensures approved exceptions are reflected in the rights system
• Improves governance over contract deviations and special clearances

3. Royalty Dispute Management

Data flow: Fadel Rights Cloud ? OpenText Core Case, with updates back to Fadel Rights Cloud

If a contributor, publisher, or licensor disputes a royalty statement, Fadel Rights Cloud can create a case in OpenText Core Case containing usage records, calculation details, contract references, and payment history. Case handlers can investigate the issue, request supporting evidence, and record the resolution. If adjustments are approved, the corrected royalty outcome can be sent back to Fadel Rights Cloud for recalculation or payment update.

• Improves transparency in royalty dispute handling
• Supports faster resolution with complete financial and contractual context
• Reduces repeated manual reconciliation across finance and rights teams

4. Content Clearance Review for New Productions or Publications

Data flow: OpenText Core Case ? Fadel Rights Cloud

When production, editorial, or procurement teams open a content clearance case in OpenText Core Case, the case can query Fadel Rights Cloud for rights status on music, footage, images, or authored content. The resulting rights data helps reviewers determine whether the asset can be used, whether additional permissions are needed, and what restrictions apply before release.

• Prevents use of unlicensed or restricted assets
• Supports faster clearance decisions for time-sensitive projects
• Provides a single case record for approvals, exceptions, and evidence

5. Contract Renewal and Expiration Management

Data flow: Fadel Rights Cloud ? OpenText Core Case

As licenses, contributor agreements, or distribution rights approach expiration, Fadel Rights Cloud can trigger a renewal case in OpenText Core Case. The case can route to legal, procurement, or business owners with the relevant contract terms, usage volumes, and renewal deadlines so they can negotiate extensions or plan content replacement.

• Reduces risk of rights lapses and service interruptions
• Improves proactive renewal planning across departments
• Ensures renewal decisions are tracked and approved centrally

6. Rights Audit and Compliance Case Management

Data flow: Bi-directional

During internal or external audits, OpenText Core Case can collect evidence from Fadel Rights Cloud such as license terms, usage logs, royalty calculations, and territorial permissions. Audit findings or exceptions can then be sent back to Fadel Rights Cloud to correct records, flag assets, or update rights controls. This creates a closed-loop compliance process.

• Supports faster audit response with structured evidence collection
• Improves accountability for compliance findings and remediation
• Helps maintain accurate rights records after audit review

7. Contributor Onboarding and Agreement Exception Handling

Data flow: OpenText Core Case ? Fadel Rights Cloud

When onboarding new contributors, licensors, or authors, OpenText Core Case can manage review of signed agreements, tax forms, and special terms. Once approved, the finalized agreement data is pushed into Fadel Rights Cloud so the contributor?s rights, royalty terms, and payment rules are available for future usage and settlement processing.

• Speeds onboarding of rights holders and content contributors
• Ensures agreement terms are captured consistently in the royalty system
• Reduces downstream errors in royalty calculation and payment setup

8. Customer or Partner Rights Inquiry Resolution

Data flow: OpenText Core Case ? Fadel Rights Cloud, with status updates back to OpenText Core Case

When a customer, distributor, or partner asks whether a specific asset can be used in a campaign, publication, or broadcast, the inquiry can be managed as a case in OpenText Core Case. The case can retrieve rights details from Fadel Rights Cloud, including permitted use, geography, term, and channel restrictions, and then track the response and any follow-up actions until closure.

• Improves response time for external rights inquiries
• Provides a complete service record for customer-facing teams
• Reduces risk of inconsistent answers across departments