Getty Images - OpenText Core Case Integration and Automation

Common Integration Use Cases Between Getty Images and OpenText Core Case

1. Case File Enrichment with Licensed Visual Assets

Data flow: Getty Images ? OpenText Core Case

When a case requires supporting visuals, such as a claims incident, compliance review, or customer complaint, OpenText Core Case can pull approved Getty Images assets directly into the case record. This helps investigators, adjusters, and reviewers quickly attach relevant images, diagrams, or editorial visuals to support analysis and documentation.

• Speeds up case preparation by reducing manual asset searching
• Improves consistency in case documentation
• Ensures only properly licensed imagery is used in internal workflows

2. Marketing and Communications Review Cases with Approved Brand Imagery

Data flow: OpenText Core Case ? Getty Images

Marketing or communications teams can open a case in OpenText Core Case to request imagery for a campaign, product launch, or corporate announcement. The case can route to a content specialist who searches Getty Images, selects approved assets, and returns licensing details and asset references into the case for review and approval.

• Creates an auditable approval trail for image selection
• Reduces risk of using unapproved or unlicensed visuals
• Supports faster coordination between marketing, legal, and procurement

3. Compliance Evidence Collection for Editorial and Rights-Managed Usage

Data flow: Bi-directional

For organizations using rights-managed content, OpenText Core Case can store the business justification, intended usage, approval status, and expiration details, while Getty Images provides licensing metadata and usage terms. This integration supports compliance teams managing image rights across regulated communications, investor relations, and public-facing materials.

• Centralizes license evidence and approval records
• Helps prevent rights violations and expired usage
• Improves audit readiness for legal and compliance teams

4. Customer Support Case Resolution with Contextual Visual References

Data flow: Getty Images ? OpenText Core Case

Customer support teams handling product, service, or communication issues can attach Getty Images visuals to case records to clarify instructions, illustrate corrective actions, or provide reference examples. This is especially useful for support cases involving packaging, signage, promotional materials, or content disputes.

• Improves clarity in customer communications
• Helps agents resolve cases faster with visual context
• Reduces back-and-forth caused by ambiguous descriptions

5. Claims and Incident Case Documentation with Supporting Imagery

Data flow: Getty Images ? OpenText Core Case

In claims or incident management scenarios, case handlers can use Getty Images to source contextual visuals such as location references, environment imagery, or illustrative content for reports and presentations. OpenText Core Case stores the selected assets alongside notes, tasks, and evidence to create a complete case file.

• Strengthens case narratives with relevant visual support
• Improves communication across adjusters, reviewers, and managers
• Creates a more complete and searchable case history

6. Editorial Content Approval Workflow for News and Corporate Communications

Data flow: OpenText Core Case ? Getty Images

Newsrooms and corporate communications teams can manage image requests as cases in OpenText Core Case, including assignment, review, and approval steps. Once approved, the team can retrieve the selected Getty Images asset and license details, then close the case with a full record of the decision and usage intent.

• Standardizes image approval across distributed teams
• Supports accountability for editorial and corporate publishing
• Reduces delays in time-sensitive content production

7. Centralized Asset Governance for High-Risk or Regulated Content

Data flow: Bi-directional

Organizations in regulated industries can use OpenText Core Case to govern requests for sensitive imagery, while Getty Images supplies asset metadata, licensing terms, and usage restrictions. The case system can enforce approval steps for legal, brand, and compliance review before an asset is released for use.

• Improves control over high-risk content usage
• Ensures policy-based review before publication
• Provides a single record for approvals, exceptions, and license terms

8. Post-Use Audit and License Tracking for Published Assets

Data flow: Getty Images ? OpenText Core Case

After an asset is used in a campaign, report, or communication, Getty Images license information can be linked back to the case in OpenText Core Case. This gives legal, procurement, and content operations teams a reliable record of what was licensed, when it was approved, and where it was intended to be used.

• Simplifies audits and internal reviews
• Helps track license scope and renewal needs
• Reduces operational risk from missing usage records