Google Cloud Storage - OpenText Core Case Integration and Automation

Common Integration Use Cases Between Google Cloud Storage and OpenText Core Case

1. Centralized evidence repository for case investigations

Data flow: Google Cloud Storage ? OpenText Core Case

Store large evidence files such as images, PDFs, audio, video, and exported logs in Google Cloud Storage, then attach links or metadata to the related case in OpenText Core Case. Investigators and case workers can access the full evidence set from a single case view without moving heavy files into the case system.

• Reduces storage load inside the case platform
• Improves access to large supporting files
• Supports faster review across legal, compliance, and operations teams

2. Automated case creation from archived documents or incoming files

Data flow: Google Cloud Storage ? OpenText Core Case

When new files arrive in a designated Google Cloud Storage bucket, an integration can classify the content and create a new case in OpenText Core Case for review. This is useful for incoming claims packets, compliance submissions, dispute documents, or customer complaints that arrive as file drops from external systems.

• Speeds up intake and triage
• Reduces manual case setup
• Creates a consistent process for document driven workflows

3. Case driven document archiving and retention

Data flow: OpenText Core Case ? Google Cloud Storage

Once a case is closed, supporting documents, correspondence, and exported case records can be archived to Google Cloud Storage for long term retention, backup, or regulatory preservation. OpenText Core Case retains the case record and metadata, while Google Cloud Storage provides durable, lower cost storage for closed content.

• Supports compliance retention policies
• Lowers cost for inactive case content
• Improves lifecycle management for closed cases

4. Shared access to large multimedia evidence for claims and incident handling

Data flow: Bi directional

Field teams, adjusters, or support agents can upload photos, recordings, or scanned documents to Google Cloud Storage from mobile or external capture tools. OpenText Core Case then references those assets in the active case. Case updates, status changes, or review outcomes can be written back to the storage metadata or linked records to keep both systems aligned.

• Enables efficient handling of media heavy cases
• Supports distributed teams working across locations
• Keeps case history synchronized with supporting files

5. Compliance review with immutable supporting records

Data flow: OpenText Core Case ? Google Cloud Storage

For audits, investigations, or regulatory reviews, OpenText Core Case can manage the workflow, approvals, and task assignments while Google Cloud Storage stores the underlying evidence package, such as policy documents, transaction extracts, and correspondence archives. This creates a clear separation between process management and evidence retention.

• Improves audit readiness
• Provides durable evidence storage outside the workflow layer
• Helps standardize review and approval processes

6. Customer support case enrichment with file based context

Data flow: Google Cloud Storage ? OpenText Core Case

Support teams can use Google Cloud Storage as the repository for screenshots, diagnostic bundles, session recordings, and exported logs submitted by customers or generated by support tools. OpenText Core Case can pull in the file references and associate them with the support case so agents have full context during troubleshooting.

• Shortens resolution time for technical issues
• Improves first contact diagnosis
• Reduces back and forth between support and engineering teams

7. Analytics and reporting feed for case performance and trends

Data flow: OpenText Core Case ? Google Cloud Storage

Export case data, status history, SLA timestamps, and resolution outcomes from OpenText Core Case into Google Cloud Storage for downstream analytics in Google Cloud services. Business teams can analyze case volumes, bottlenecks, repeat issue patterns, and compliance exceptions without impacting the operational case system.

• Supports operational dashboards and trend analysis
• Enables historical reporting at scale
• Helps identify process improvements and recurring issues

8. Cross system workflow for regulated document review

Data flow: Bi directional

Documents are stored in Google Cloud Storage, then routed into OpenText Core Case for review, approval, and task assignment. After decisions are made, the case outcome, reviewer comments, and disposition metadata are written back to the storage record or linked archive. This is effective for loan exceptions, policy exceptions, legal holds, and other controlled review processes.

• Creates a controlled end to end review process
• Improves accountability with task based case management
• Maintains a complete record of document handling and decisions