HTTP - OpenText Active Community - Trading Grid Integration and Automation

Common Integration Use Cases Between HTTP and OpenText Active Community - Trading Grid

• Automated trading partner issue notifications
  When a support case, shipment exception, or compliance issue is created in an internal system exposed through an HTTP API, the integration posts the event to OpenText Active Community - Trading Grid so the relevant trading partner community is notified immediately. This reduces email dependency, shortens response times, and creates a shared record of the issue and resolution steps.
• Document exchange for B2B transaction exceptions
  An HTTP-based integration can push invoices, packing lists, certificates, or dispute documents from ERP or document management systems into the Trading Grid community. Trading partners can then review, comment, and resolve discrepancies in one shared workspace, improving auditability and reducing back-and-forth communication.
• Real-time status updates for partner collaboration
  Order, shipment, or claim status changes published through HTTP webhooks can be synchronized to Trading Grid communities. Partners receive timely updates on milestones such as order confirmation, goods shipped, customs hold, or delivery completed, which improves transparency and helps teams coordinate corrective actions faster.
• Partner onboarding and community provisioning
  A master partner management application can use HTTP calls to create or update partner profiles, access rights, and community memberships in Trading Grid. This supports a standardized onboarding process, ensures the right stakeholders are added to the correct collaboration spaces, and reduces manual administration for partner operations teams.
• Escalation workflow for unresolved transaction disputes
  If a transaction exception remains open beyond a defined threshold in an upstream system, an HTTP-triggered workflow can create an escalation thread in Trading Grid, attach supporting documents, and assign it to the appropriate partner contacts. This helps operations teams manage aging issues consistently and maintain service-level compliance.
• Bidirectional case and comment synchronization
  Comments, resolutions, and attachments added by trading partners in Trading Grid can be sent back through HTTP APIs to internal case management or ERP systems. Likewise, internal updates can be reflected in the community. This bidirectional flow keeps both sides aligned and prevents duplicate work or conflicting records.
• Exception-driven collaboration for supply chain events
  HTTP event streams from logistics, warehouse, or order management systems can trigger Trading Grid collaboration spaces only when exceptions occur, such as delayed shipments, missing documents, or quantity mismatches. This focuses partner attention on high-impact issues and avoids cluttering the community with routine transactions.