HTTP - OpenText Core Signature Integration and Automation

Common Integration Use Cases Between HTTP and OpenText Core Signature

HTTP provides the transport layer for API calls, webhooks, and real-time system communication, while OpenText Core Signature enables legally binding electronic signatures for business documents. Together, they support automated, secure, and auditable approval workflows across enterprise systems.

1. Contract generation and signature request automation

When a contract is finalized in a CRM, ERP, or contract lifecycle management system, an HTTP API call can send the document and signer details to OpenText Core Signature to initiate the signing workflow. Once all parties sign, OpenText Core Signature can return the completed document and status update through an HTTP webhook to the originating system.

• Direction: HTTP to OpenText Core Signature, then OpenText Core Signature to HTTP webhook endpoint
• Business value: Reduces manual handoffs and shortens contract turnaround time
• Typical users: Legal, sales operations, procurement

2. Employee onboarding document signing

HR platforms can use HTTP-based integration to send offer letters, policy acknowledgements, and tax forms to OpenText Core Signature for electronic signing. After completion, signed documents and audit trails can be pushed back to the HR system or stored in an ECM repository through HTTP endpoints.

• Direction: HR system to OpenText Core Signature, then OpenText Core Signature to HR system or ECM
• Business value: Speeds onboarding and ensures compliance-ready document retention
• Typical users: HR, payroll, compliance

3. Customer onboarding and account activation

Customer-facing portals can trigger OpenText Core Signature via HTTP when a new account requires signed terms, consent forms, or service agreements. After signature completion, the portal or back-office system can automatically activate the account, update customer records, and notify service teams through HTTP callbacks.

• Direction: Customer portal to OpenText Core Signature, then OpenText Core Signature to portal or back-office systems
• Business value: Improves customer experience and reduces time to revenue
• Typical users: Sales, customer operations, onboarding teams

4. Approval workflow for policy and compliance documents

Organizations can use HTTP integrations to route policy documents, compliance attestations, or internal approvals from document management systems to OpenText Core Signature. Once signed, the signed version and signature certificate can be automatically archived and indexed in the content repository through HTTP services.

• Direction: ECM or document management system to OpenText Core Signature, then OpenText Core Signature to ECM
• Business value: Creates a controlled, auditable approval process with less administrative effort
• Typical users: Compliance, risk, internal audit, records management

5. Real-time signature status updates for business applications

Business applications can subscribe to OpenText Core Signature status events using HTTP webhooks to track when a document is sent, viewed, signed, declined, or expired. This enables automated follow-up actions such as reminder emails, escalation to managers, or case closure without manual monitoring.

• Direction: OpenText Core Signature to HTTP webhook endpoint
• Business value: Improves process visibility and reduces delays caused by pending signatures
• Typical users: Operations, customer service, sales administration

6. Signed document archival and records management

After a signature workflow is completed, OpenText Core Signature can send the signed PDF, certificate of completion, and metadata to an ECM or records system over HTTP. This ensures the final executed document is stored in the correct matter, employee file, or customer record with full traceability.

• Direction: OpenText Core Signature to ECM or records platform via HTTP
• Business value: Supports retention policies and simplifies document retrieval during audits or disputes
• Typical users: Records management, legal, compliance, IT

7. Multi-system approval orchestration

In complex enterprise workflows, an orchestration layer can use HTTP to coordinate approvals across multiple systems before sending the final document to OpenText Core Signature. For example, a procurement agreement may require budget approval in ERP, legal review in ECM, and final signature in OpenText Core Signature, with each step triggered and tracked through HTTP APIs.

• Direction: Bi-directional between orchestration platform, business systems, and OpenText Core Signature
• Business value: Standardizes cross-functional approvals and reduces process bottlenecks
• Typical users: Procurement, finance, legal operations

These integrations are most effective when HTTP is used as the common interface for secure API calls, event notifications, and document exchange, allowing OpenText Core Signature to fit naturally into enterprise workflows without disrupting existing business systems.