Home | Connectors | HTTP | HTTP - OpenText Workflow Service Integration and Automation
Data flow: HTTP ? OpenText Workflow Service
External systems such as customer portals, e-commerce platforms, or CRM applications can send HTTP webhook calls when a business event occurs, such as a contract submission, support escalation, or invoice exception. OpenText Workflow Service can receive the request and automatically create a new workflow case, assign it to the correct team, and start the appropriate approval or review process.
Business value: Reduces manual case creation, shortens response times, and ensures critical events are routed into governed processes immediately.
Data flow: OpenText Workflow Service ? HTTP
OpenText Workflow Service can publish workflow status changes through HTTP endpoints or API calls to downstream systems such as ERP, CRM, or customer service portals. For example, when a contract is approved or a claim is completed, the workflow can notify the originating system so users see the latest status without checking multiple applications.
Business value: Improves transparency, reduces duplicate status checks, and keeps customer-facing systems synchronized with back-office operations.
Data flow: HTTP ? OpenText Workflow Service
Web forms, supplier portals, or internal line-of-business applications can submit documents and metadata over HTTP to initiate a workflow. OpenText Workflow Service can validate required fields, route the submission for review, and send exceptions back to the source application if information is missing or incomplete.
Business value: Standardizes intake, improves data quality at the point of entry, and reduces rework caused by incomplete submissions.
Data flow: HTTP ? OpenText Workflow Service
Marketing, legal, or compliance systems can submit content approval requests through HTTP to OpenText Workflow Service. The workflow can route assets to reviewers, collect approvals or rejections, and then return the decision through HTTP to the originating platform for publication, archiving, or further processing.
Business value: Speeds up content governance, enforces approval controls, and creates a clear audit trail for regulated content.
Data flow: HTTP ? OpenText Workflow Service
When an external application detects a failed transaction, such as a payment mismatch, missing document, or integration error, it can call OpenText Workflow Service via HTTP to open an exception case. The workflow can assign the issue to operations, request corrective action, and track resolution until the transaction is closed.
Business value: Creates a controlled process for handling operational exceptions and prevents issues from being lost in email or ad hoc ticketing.
Data flow: Bi-directional
OpenText Workflow Service can orchestrate a case that requires input from multiple departments, while connected systems exchange updates through HTTP. For example, a customer dispute may require finance, legal, and customer service to contribute data from their respective applications. Each team updates its system, and the workflow consolidates the responses and advances the case when all required actions are complete.
Business value: Improves cross-functional coordination, reduces delays between teams, and provides end-to-end visibility for complex cases.
Data flow: OpenText Workflow Service ? HTTP
OpenText Workflow Service can send HTTP notifications to messaging platforms, monitoring tools, or operational dashboards when a task is nearing an SLA threshold or has breached a deadline. This enables external systems to alert managers, trigger escalations, or update performance dashboards in real time.
Business value: Strengthens SLA compliance, improves operational oversight, and helps teams intervene before delays affect customers or revenue.
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