MediaValet - OpenText Core Case Integration and Automation

Common Integration Use Cases Between MediaValet and OpenText Core Case

1. Attach approved case evidence from MediaValet into OpenText Core Case

Direction: MediaValet to OpenText Core Case

When a claim, investigation, or compliance case is opened in OpenText Core Case, case workers can search MediaValet for approved images, videos, documents, and brand materials and attach them directly to the case record. This ensures investigators and reviewers work from controlled, versioned assets rather than local files or email attachments.

• Reduces time spent locating supporting evidence
• Improves consistency of case documentation
• Maintains auditability by linking to the authoritative asset source

2. Store case-related media and documents in MediaValet for controlled reuse

Direction: OpenText Core Case to MediaValet

Completed case files, approved templates, customer-facing documents, and training materials can be pushed from OpenText Core Case into MediaValet as governed assets. This is useful when case outcomes produce reusable content such as investigation checklists, resolution letters, or compliance reference materials that need centralized access and controlled sharing.

• Creates a single repository for approved operational content
• Supports reuse across teams and regions
• Preserves version control and access restrictions

3. Link case tasks to specific asset approval workflows

Direction: Bi-directional

When a case requires review of a marketing image, product video, or external-facing document, OpenText Core Case can trigger an approval task in MediaValet. Once the asset is approved, rejected, or updated, the status can be returned to the case record so the case owner can proceed without manual follow-up.

• Speeds up review cycles for regulated or customer-facing content
• Improves accountability between case teams and creative teams
• Provides clear status visibility across both systems

4. Use MediaValet metadata to enrich case context and searchability

Direction: MediaValet to OpenText Core Case

MediaValet metadata such as asset type, owner, usage rights, campaign, region, or expiration date can be synchronized into OpenText Core Case to help case workers quickly understand what content is relevant and whether it can be used in a specific matter. This is especially valuable in compliance, legal review, and customer dispute cases.

• Improves case triage and decision making
• Reduces risk of using restricted or expired assets
• Supports faster retrieval of relevant content

5. Preserve a complete audit trail for regulated case evidence

Direction: Bi-directional

For regulated workflows such as insurance claims, product complaints, or policy investigations, MediaValet can provide secure storage and detailed audit logs for evidence files while OpenText Core Case maintains the case narrative, tasks, and decisions. Integration can synchronize references, timestamps, and asset versions so auditors can trace exactly which file was used at each stage of the case.

• Strengthens compliance and defensibility
• Supports internal and external audits
• Reduces disputes over document versions and provenance

6. Route customer-submitted media into case handling workflows

Direction: OpenText Core Case to MediaValet

Customer-submitted photos, videos, or documents collected during support or claims intake can be stored in MediaValet and linked to the corresponding case in OpenText Core Case. This helps teams manage large media files securely while keeping the case record lightweight and organized.

• Improves handling of high-volume media evidence
• Prevents file duplication across systems
• Supports secure sharing with internal reviewers or external partners

7. Publish approved case content to knowledge and training libraries

Direction: OpenText Core Case to MediaValet

After a case is resolved, approved summaries, redacted evidence, and best-practice documents can be transferred to MediaValet for use in training, knowledge management, or future reference. This is useful for building a library of resolved case examples that help standardize responses across support, compliance, and operations teams.

• Turns resolved cases into reusable organizational knowledge
• Improves consistency in future case handling
• Supports onboarding and training programs

8. Share controlled case assets with external stakeholders

Direction: MediaValet to OpenText Core Case

When a case requires collaboration with insurers, legal counsel, auditors, or external service providers, MediaValet can provide secure, permission-based access to selected assets while OpenText Core Case tracks the related tasks, approvals, and communications. This allows organizations to share only the necessary files without exposing the full case repository.

• Enables secure external collaboration
• Limits access to approved materials only
• Improves coordination across legal, compliance, and operations teams