Microsoft Teams - Glean Integration and Automation

Common Integration Use Cases Between Microsoft Teams and Glean

• Enterprise knowledge search surfaced inside Microsoft Teams
  Employees can search Glean from within Microsoft Teams to quickly find policies, project documents, customer records, and subject matter experts without leaving the collaboration workspace. This reduces time spent switching between tools and helps teams resolve questions faster. Data flow: Microsoft Teams to Glean for search queries, Glean to Microsoft Teams for results and recommendations.
• Share Glean search results into Teams channels for team alignment
  When a user finds relevant content in Glean, they can post the result directly into a Teams channel or chat to support decisions, onboarding, or issue resolution. This is especially useful for cross-functional teams that need a shared source of truth during active discussions. Data flow: Glean to Microsoft Teams.
• Teams meeting follow-up with Glean-powered knowledge retrieval
  After a Teams meeting, participants can use Glean to locate related documents, prior decisions, and action items tied to the meeting topic. This helps teams prepare follow-up work, validate decisions, and avoid duplicating effort. Data flow: Microsoft Teams to Glean for context search, Glean to Microsoft Teams for sharing follow-up materials.
• New employee onboarding support through Teams and Glean
  HR and managers can direct new hires to use Teams for live onboarding conversations while Glean provides instant access to onboarding guides, process documents, and departmental knowledge. This creates a smoother onboarding experience and reduces repetitive questions to HR and IT. Data flow: Bi-directional, with Teams used for interaction and Glean used for knowledge retrieval.
• Project workspace knowledge discovery for distributed teams
  Project teams working in Microsoft Teams can use Glean to find related files, prior project artifacts, and expert contacts across the enterprise. This is valuable when teams inherit work, launch new initiatives, or need to reuse existing materials from other departments. Data flow: Microsoft Teams to Glean, with Glean returning enterprise knowledge into Teams.
• Support and incident response acceleration
  Service desk or operations teams can use Teams channels to coordinate incidents while Glean helps them quickly locate troubleshooting guides, known issues, and historical resolutions. This shortens response times and improves consistency in handling recurring problems. Data flow: Microsoft Teams to Glean for incident-related search, Glean to Microsoft Teams for knowledge delivery.
• Expertise discovery and subject matter expert routing
  When teams need help on a topic, Glean can identify employees with relevant knowledge or prior contributions, and Teams can be used to contact them directly. This improves internal routing of questions and reduces dependency on informal networks. Data flow: Glean to Microsoft Teams for expert contact and collaboration initiation.