Home | Connectors | OpenText Active Community - Trading Grid | OpenText Active Community - Trading Grid - OpenText Product Traceability Integration and Automation
OpenText Active Community - Trading Grid supports partner collaboration, issue resolution, and document sharing across the Trading Grid network, while OpenText Product Traceability manages product genealogy, lot and serial tracking, and traceability records across the supply chain. Together, they can connect operational traceability data with partner-facing collaboration workflows to improve response time, compliance, and supply chain visibility.
When a quality issue is detected in OpenText Product Traceability, the affected lot, serial range, and shipment history can be shared to OpenText Active Community - Trading Grid to open a partner discussion with the supplier. This allows quality, procurement, and supplier teams to review evidence, exchange corrective action documents, and coordinate containment steps in one shared workspace.
Product Traceability can identify impacted products, customers, and distribution paths during a recall event. That recall scope can be published to Active Community - Trading Grid so distributors, contract manufacturers, and logistics partners can receive instructions, confirm receipt, and upload execution status. This creates a controlled collaboration channel for recall management.
If Product Traceability detects a mismatch in lot genealogy, missing serial linkage, or an incomplete chain of custody, an exception case can be created in Active Community - Trading Grid for the responsible trading partner. The partner can then provide corrected documents, packing lists, or production records directly in the community to close the exception.
Trading partners often need to exchange certificates of analysis, batch records, shipping confirmations, and compliance documents to support traceability. Active Community - Trading Grid can serve as the collaboration layer for document exchange, while Product Traceability consumes the approved documents to complete or validate product history records.
When a deviation occurs at a contract manufacturer, Product Traceability can provide the affected material genealogy and production context. Active Community - Trading Grid can then be used to coordinate the deviation review, collect partner comments, and manage approval of disposition decisions such as rework, scrap, or release under concession.
Customer complaints logged in Product Traceability can be linked to the relevant supplier, plant, and shipment data. That information can be shared in Active Community - Trading Grid to engage upstream partners in the investigation, request supporting records, and track corrective actions until closure.
For regulated industries such as food, pharma, or medical devices, Product Traceability can provide the end-to-end product history required for audits. Active Community - Trading Grid can be used to coordinate with external partners for missing evidence, audit questions, and document approvals, ensuring the traceability record is complete and defensible.
When Product Traceability places a product, lot, or shipment on hold due to a quality or compliance issue, the hold status can be pushed to Active Community - Trading Grid so affected partners are immediately informed. Once the issue is resolved, release notifications and supporting evidence can be shared back through the same channel.
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