OpenText Content Storage Service - Glean Integration and Automation

Common Integration Use Cases Between OpenText Content Storage Service and Glean

1. Enterprise Content Indexing for Unified Search

Data flow: OpenText Content Storage Service ? Glean

Organizations can connect OpenText Content Storage Service to Glean so that documents, records, and other unstructured content stored in OpenText become searchable from a single enterprise search interface. This helps employees quickly find policies, contracts, project files, and archived content without navigating multiple repositories.

• Improves knowledge discovery across departments
• Reduces time spent searching for stored content
• Supports faster decision-making with broader content visibility

2. Compliance and Policy Document Discovery

Data flow: OpenText Content Storage Service ? Glean

Compliance, legal, and audit teams can use Glean to search across content retained in OpenText Content Storage Service, including regulated records and historical documents. This enables faster retrieval of evidence during audits, investigations, and policy reviews while preserving the secure storage and retention controls of OpenText.

• Speeds up audit preparation and legal response
• Reduces manual retrieval effort for regulated content
• Supports controlled access to sensitive records

3. Knowledge Access for Customer Support and Operations Teams

Data flow: OpenText Content Storage Service ? Glean

Support and operations teams can search stored runbooks, troubleshooting guides, product documentation, and case attachments through Glean. This is especially useful when operational knowledge is stored in OpenText as part of a broader content management strategy, allowing teams to resolve issues faster and reuse institutional knowledge.

• Improves first-contact resolution rates
• Reduces dependency on subject matter experts
• Helps teams access historical case and incident information quickly

4. Secure Access to Archived Project and Program Assets

Data flow: OpenText Content Storage Service ? Glean

Project management, engineering, and PMO teams can use Glean to locate archived project artifacts stored in OpenText, such as requirements, design documents, approvals, and final deliverables. This is valuable when teams need to reference prior work, reuse templates, or review decisions from completed initiatives.

• Enables reuse of prior project assets
• Improves continuity across project handoffs
• Reduces duplication of effort in new initiatives

5. AI-Assisted Content Retrieval for Business Users

Data flow: OpenText Content Storage Service ? Glean

When OpenText Content Storage Service is used as the system of record for enterprise files, Glean can provide a natural language search experience on top of that content. Business users can ask questions such as where a specific contract version is stored or which approved document contains a particular clause, and Glean can surface the relevant files from OpenText.

• Improves self-service access to enterprise content
• Reduces reliance on IT or records management teams
• Increases productivity for non-technical users

6. Cross-Functional Access to Archived Sales and Account Materials

Data flow: OpenText Content Storage Service ? Glean

Sales, account management, and customer success teams can search archived proposals, pricing approvals, statements of work, and account history stored in OpenText through Glean. This helps teams prepare for renewals, respond to customer questions, and maintain continuity when account ownership changes.

• Supports faster customer response times
• Improves account transition and handoff quality
• Helps teams reuse approved commercial content

7. Enterprise Content Governance with Searchable Retention Archives

Data flow: OpenText Content Storage Service ? Glean

Organizations can keep OpenText Content Storage Service as the governed archive for long-term retention while exposing selected content to Glean for discovery. This allows employees to search retained content without moving or duplicating the underlying records, preserving compliance, durability, and lifecycle management controls.

• Maintains a single governed archive of record
• Minimizes content duplication and storage sprawl
• Balances compliance requirements with business accessibility

8. Migration Support for Legacy Content Modernization

Data flow: OpenText Content Storage Service ? Glean

During cloud migration or legacy storage modernization programs, organizations can use Glean to provide immediate search access to content already moved into OpenText Content Storage Service. This gives business users a familiar way to find migrated content while IT completes broader transformation work.

• Improves adoption during storage modernization
• Reduces disruption for end users during migration
• Provides quick business value from migrated content