OpenText Core Capture Services - Centric Integration and Automation

Common Integration Use Cases Between OpenText Core Capture Services and Centric

• Supplier document intake into product development workflows
  OpenText Core Capture Services captures and classifies supplier-submitted documents such as spec sheets, compliance certificates, test reports, and technical drawings, then sends indexed metadata and extracted content to Centric. Product teams can attach the documents to the correct product record, reducing manual filing and improving traceability across development stages.
• Change request processing from incoming correspondence
  When OpenText Core Capture Services receives emails, letters, or scanned forms related to product changes, it extracts request details and routes them into Centric as change-related records or supporting documentation. This helps design, sourcing, and quality teams review requests faster and maintain a complete audit trail for product revisions.
• Digital mailroom for product compliance and regulatory submissions
  OpenText Core Capture Services can act as the intake layer for incoming regulatory documents, certifications, and market-specific compliance forms. The captured data is then transferred to Centric so compliance and product teams can associate required documents with the relevant product lifecycle stage, improving readiness for launch in regulated markets.
• New product onboarding from paper-based or email-based submissions
  For organizations receiving product setup forms, vendor onboarding packets, or launch approval documents in mixed formats, OpenText Core Capture Services can extract key fields such as product name, category, supplier, and approval status. Centric can then use that information to create or update product records, helping teams standardize onboarding and reduce delays caused by manual data entry.
• Artwork and packaging approval support
  OpenText Core Capture Services can capture packaging proofs, signed approval forms, and annotated artwork files submitted by internal teams or external agencies. These documents can be linked into Centric so product managers, legal, and brand teams can review the latest approved assets in one place and maintain version control throughout the launch process.
• Quality issue and nonconformance document routing
  When quality teams submit inspection reports, defect notices, or supplier nonconformance forms, OpenText Core Capture Services can classify the documents and extract issue details. Centric can receive the structured data and supporting files to connect quality events to the affected product, enabling faster root-cause analysis and more informed product decisions.
• Bi-directional document retrieval for product teams
  Centric can provide product context such as product ID, lifecycle stage, or owner, while OpenText Core Capture Services supplies the captured source documents and extracted metadata. This bi-directional integration supports search, retrieval, and validation of product-related documents across design, compliance, operations, and procurement teams, reducing time spent locating critical information.