OpenText Core Capture Services - OpenText Internet of Things Platform Integration and Automation

Common Integration Use Cases Between OpenText Core Capture Services and OpenText Internet of Things Platform

1. IoT-Triggered Maintenance Document Capture

Data flow: OpenText Internet of Things Platform ? OpenText Core Capture Services

When connected equipment reports a fault, threshold breach, or repeated anomaly, the IoT platform can trigger the capture of related service documents such as technician notes, warranty claims, inspection forms, and repair authorizations. Core Capture Services classifies the incoming documents, extracts key fields, and routes them into maintenance or ERP workflows.

Business value: Faster maintenance processing, reduced manual data entry, and better traceability between sensor events and service records.

2. Digital Mailroom for IoT Exception Handling

Data flow: OpenText Core Capture Services ? OpenText Internet of Things Platform

Operational teams often receive paper or email-based exception reports tied to field assets, such as safety incident forms, equipment failure reports, or customer complaints. Core Capture Services captures and extracts the relevant details, then sends structured exception data to the IoT platform so it can be correlated with live device telemetry and asset history.

Business value: Better root-cause analysis, faster escalation of field issues, and improved operational visibility across physical assets and supporting documentation.

3. Asset Onboarding with Device and Document Verification

Data flow: Bi-directional

During onboarding of new connected assets, Core Capture Services can process installation certificates, compliance forms, and asset registration documents. The IoT platform can then validate the device identity, location, and status against sensor registration data. If discrepancies are found, the workflow can route the case for review before the asset is activated.

Business value: Stronger governance for connected assets, fewer onboarding errors, and improved compliance for regulated environments.

4. Automated Compliance Evidence Collection for Connected Operations

Data flow: OpenText Internet of Things Platform ? OpenText Core Capture Services

In industries such as utilities, manufacturing, and logistics, IoT events can indicate when compliance evidence is required, such as temperature excursions, chain-of-custody breaches, or equipment calibration alerts. The IoT platform can trigger the capture of supporting documents, including inspection checklists, signed acknowledgements, and corrective action forms. Core Capture Services extracts the evidence and stores it with the relevant case or audit file.

Business value: Faster audit preparation, improved regulatory readiness, and a complete evidence trail linking sensor data to supporting documentation.

5. Service Request Intake from Sensor Alerts

Data flow: OpenText Internet of Things Platform ? OpenText Core Capture Services

When sensor data indicates a service issue, the IoT platform can generate a service request and send related documents into Core Capture Services for classification and extraction. Examples include customer-submitted fault forms, site access approvals, and replacement part requests. The captured data can then be pushed into case management or field service systems.

Business value: Shorter response times, more accurate service case creation, and improved coordination between operations and customer support teams.

6. Quality Incident Processing in Manufacturing

Data flow: Bi-directional

In manufacturing environments, the IoT platform monitors machine performance, temperature, vibration, and cycle counts. If a quality deviation occurs, Core Capture Services can process related quality inspection forms, nonconformance reports, and operator statements. The extracted data is matched with the sensor event to support corrective action workflows and production review.

Business value: Faster containment of defects, better quality reporting, and stronger linkage between production data and quality documentation.

7. Logistics Exception Management with Proof of Delivery and Sensor Data

Data flow: Bi-directional

For shipments with connected trackers, the IoT platform can detect route deviations, temperature breaches, or delayed arrivals. Core Capture Services can capture proof of delivery documents, exception forms, and carrier correspondence. Together, the platforms create a complete exception record that supports claims processing, customer communication, and carrier dispute resolution.

Business value: Improved shipment visibility, faster claims handling, and reduced revenue leakage from unresolved logistics exceptions.

8. Customer Onboarding for Connected Products and Services

Data flow: OpenText Core Capture Services ? OpenText Internet of Things Platform

When customers enroll in a connected product or service, Core Capture Services can capture application forms, signed agreements, and identity documents. The extracted customer and asset details are then passed to the IoT platform to provision the device, activate monitoring, and associate the device with the correct customer account.

Business value: Faster onboarding, fewer provisioning errors, and a smoother handoff between sales, operations, and support teams.