OpenText Core Case - 3Play Media Integration and Automation

Common Integration Use Cases Between OpenText Core Case and 3Play Media

OpenText Core Case is well suited for managing structured, case-based work that requires collaboration, auditability, and controlled resolution. 3Play Media is commonly used for media accessibility and localization services such as transcription, captioning, subtitling, and audio description. Together, they can support enterprise workflows where media assets must be reviewed, approved, remediated, and tracked as formal cases.

1. Captioning and transcription request management

Flow: OpenText Core Case to 3Play Media

When a business team submits a request for captions or transcription for a video asset, OpenText Core Case can create and manage the request as a case. The case can capture the source file, deadline, language requirements, compliance reason, and approval status. Once validated, the integration sends the media job to 3Play Media for processing. Status updates and delivery files are then returned to the case for review and closure.

Business value: Standardizes media accessibility requests, improves turnaround time, and provides a clear audit trail for compliance and production teams.

2. Accessibility compliance exception handling

Flow: 3Play Media to OpenText Core Case

If 3Play Media identifies a file that cannot be processed automatically or requires manual intervention, the exception can be sent into OpenText Core Case as a compliance or remediation case. The case can route the issue to legal, accessibility, content operations, or the originating department for decision making. Supporting documents, exception notes, and approvals remain attached to the case.

Business value: Creates a controlled process for handling accessibility exceptions and reduces the risk of missed compliance obligations.

3. Subtitle and localization approval workflow

Flow: Bi-directional

For multilingual content, OpenText Core Case can manage the approval workflow for subtitle and translation requests, while 3Play Media performs the actual localization work. Reviewers can receive completed subtitle files or transcripts from 3Play Media, assess quality in the case, and approve or reject revisions. If changes are needed, the case can send feedback back to 3Play Media for rework.

Business value: Improves quality control for localized media and ensures approvals are documented before publication.

4. Legal and regulatory evidence packaging

Flow: 3Play Media to OpenText Core Case

Organizations in regulated industries often need transcripts, captions, or audio descriptions as part of legal evidence, training records, or public disclosure packages. 3Play Media can deliver the completed media artifacts into OpenText Core Case, where they are grouped with related correspondence, approvals, and policy references. The case becomes the authoritative record for the matter.

Business value: Strengthens defensibility, simplifies evidence collection, and supports consistent recordkeeping for audits or disputes.

5. Customer support video remediation

Flow: OpenText Core Case to 3Play Media

When customer support teams receive a complaint about inaccessible video content, OpenText Core Case can open a service case and assign it to the media operations team. The team can submit the asset to 3Play Media for caption correction, transcript generation, or subtitle updates. Once the corrected files are returned, the case can notify the customer support agent and close the issue with documented resolution steps.

Business value: Speeds resolution of accessibility-related customer issues and improves customer satisfaction through a traceable service process.

6. Content publishing release control

Flow: Bi-directional

Before a video is published, OpenText Core Case can manage the release checklist, including required captions, transcripts, and language versions. 3Play Media provides the completed accessibility assets, and the case verifies that all required deliverables are present before release approval. If any item is missing or delayed, the case can hold publication until the requirement is satisfied.

Business value: Reduces publishing risk, enforces release standards, and prevents noncompliant content from going live.

7. SLA tracking for media service requests

Flow: OpenText Core Case to 3Play Media and back

OpenText Core Case can track service-level commitments for media requests, such as turnaround time for captions or transcripts. The integration can send job details to 3Play Media and receive milestone updates such as received, in progress, delivered, or revised. These updates keep stakeholders informed and allow managers to monitor SLA performance across teams.

Business value: Improves operational visibility, supports SLA compliance, and helps teams identify bottlenecks in media production workflows.

In summary, the strongest integration pattern is to use OpenText Core Case as the orchestration and governance layer, while 3Play Media serves as the specialized execution platform for transcription, captioning, and localization tasks. This combination is especially valuable for enterprises that need controlled, auditable workflows around media accessibility and content remediation.