OpenText Core Case - Adobe Stock Integration and Automation

Common Integration Use Cases Between OpenText Core Case and Adobe Stock

OpenText Core Case is designed to manage complex, content-heavy business cases with structured tasks, approvals, and auditability. Adobe Stock provides licensed stock images, videos, templates, and creative assets that teams use to produce marketing, training, customer communications, and internal materials. Integrating the two platforms helps organizations speed up content sourcing, improve governance over asset usage, and keep case-related work moving without manual searching or offline approvals.

1. Approved Creative Asset Request and Fulfillment

Flow: OpenText Core Case to Adobe Stock

Marketing, communications, or training teams can open a case in OpenText Core Case to request licensed imagery or video for a campaign, presentation, or customer-facing document. The case captures business purpose, budget, brand requirements, and approval steps. Once approved, the case can trigger a search or purchase workflow in Adobe Stock, with the selected asset linked back to the case for traceability.

• Reduces time spent on manual asset sourcing
• Ensures every asset request is reviewed and approved
• Creates an audit trail for licensing and usage decisions

2. Case-Driven Content Assembly for Customer Communications

Flow: Bi-directional

When a customer support, claims, or compliance case requires a tailored communication, OpenText Core Case can store the case context and content requirements. Adobe Stock assets such as illustrations, banners, or icons can be pulled into the communication package and then attached back to the case for review and approval. This supports consistent, branded output for letters, notices, and email templates.

• Speeds creation of case-specific customer communications
• Improves consistency across teams and channels
• Supports review and approval before release

3. Brand-Compliant Asset Selection for Case Workflows

Flow: Adobe Stock to OpenText Core Case

Organizations can configure OpenText Core Case to present approved Adobe Stock collections or preselected asset categories to case workers. This is useful when teams need to create presentations, reports, or external-facing documents as part of a case. The integration helps ensure only licensed, brand-safe assets are used in regulated or customer-facing workflows.

• Limits use of unapproved or inconsistent visuals
• Supports brand governance across distributed teams
• Reduces compliance risk related to asset usage

4. Investigation and Review Pack Enrichment

Flow: Adobe Stock to OpenText Core Case

For investigations, audits, or training-related cases, teams often need supporting visuals to explain a process, incident, or scenario. Adobe Stock can supply diagrams, photos, or conceptual imagery that are attached to the case as reference material. OpenText Core Case then manages the review, annotation, and approval of those materials before they are used in reports or presentations.

• Improves the quality of case documentation
• Helps teams build clearer evidence or presentation packs
• Centralizes supporting content with the case record

5. Campaign Exception Handling and Creative Escalation

Flow: OpenText Core Case to Adobe Stock

When a campaign team needs a specific asset that is not available in the internal library, they can raise an exception case in OpenText Core Case. The case can route through procurement, legal, or brand review, and once approved, the team can source the required asset from Adobe Stock. This creates a controlled process for exceptions while avoiding delays in campaign delivery.

• Formalizes exception handling for missing assets
• Improves accountability across marketing, legal, and procurement
• Prevents ad hoc purchasing outside approved processes

6. Compliance Review of Licensed Asset Usage

Flow: Bi-directional

Compliance or legal teams can use OpenText Core Case to review whether Adobe Stock assets are being used according to license terms, regional restrictions, and internal policy. Asset metadata, license details, and usage context can be attached to the case, while the final compliance decision is stored back in the case record. This is especially valuable for regulated industries and global organizations managing multiple brands.

• Supports license governance and policy enforcement
• Provides evidence for internal and external audits
• Reduces risk of unauthorized asset use

7. Training and Knowledge Content Production Workflow

Flow: OpenText Core Case to Adobe Stock

Learning and development teams can manage training content requests in OpenText Core Case, including the need for stock visuals in e-learning modules, guides, or onboarding materials. Adobe Stock assets can be selected and linked to the case, then routed for instructional design review and final approval. This keeps training production organized and ensures all visual content is properly licensed.

• Shortens production cycles for training materials
• Improves coordination between subject matter experts and designers
• Maintains licensing visibility for reused content

8. Case Closure Package with Final Asset Archive

Flow: Bi-directional

At case closure, OpenText Core Case can collect the final approved Adobe Stock assets used in the case, along with license references, approvals, and related documents. Adobe Stock metadata can be stored in the case archive for future reuse, audit, or renewal tracking. This is useful for claims, compliance, and customer communication cases where the final content package must be retained.

• Creates a complete case history with supporting assets
• Simplifies audit and retention requirements
• Helps teams reuse approved assets in future cases