OpenText Core Case - Frontify Integration and Automation

Common Integration Use Cases Between OpenText Core Case and Frontify

1. Brand-approved asset delivery for customer-facing cases

Data flow: Frontify ? OpenText Core Case

When case handlers need customer-facing documents, email templates, or response materials, approved brand assets from Frontify can be surfaced directly in OpenText Core Case. This ensures agents use the latest logos, templates, and messaging while resolving claims, complaints, or service requests.

• Reduces use of outdated or off-brand materials
• Improves consistency in customer communications
• Speeds up case resolution by giving teams approved content in context

2. Case-driven request for new or updated brand assets

Data flow: OpenText Core Case ? Frontify

Marketing, legal, or compliance teams can raise a case in OpenText Core Case when a new campaign asset, localized version, or regulated disclaimer is needed. The case can route to Frontify users for creation, review, approval, and publication of the updated asset.

• Creates a controlled workflow for asset requests
• Improves accountability across marketing, legal, and design teams
• Ensures requested assets are tracked from intake to approval

3. Compliance review of brand assets before release

Data flow: Bi-directional

For regulated industries, brand assets stored in Frontify can be linked to compliance cases in OpenText Core Case for review and sign-off. Once approved, the case status can update Frontify metadata to mark the asset as cleared for use.

• Supports audit-ready approval trails
• Reduces risk of publishing non-compliant content
• Aligns brand governance with regulatory controls

4. Centralized handling of brand exceptions and misuse incidents

Data flow: Frontify ? OpenText Core Case

If teams detect unauthorized logo usage, outdated brand files, or inconsistent campaign execution, Frontify can trigger a case in OpenText Core Case for investigation and remediation. The case can assign tasks to the relevant business unit, track corrective actions, and document resolution.

• Improves brand governance and enforcement
• Provides a structured process for exception handling
• Helps identify recurring misuse patterns across regions or teams

5. Linking case records to approved brand collateral

Data flow: Frontify ? OpenText Core Case

OpenText Core Case can store references to approved brand assets, campaign kits, and style guides from Frontify within each case record. This gives case workers immediate access to the correct collateral when preparing responses, reports, or customer communications.

• Reduces time spent searching for approved content
• Improves consistency across case documentation
• Supports faster onboarding of new case handlers

6. Localization and regional adaptation workflow

Data flow: Bi-directional

Global organizations can use OpenText Core Case to manage requests for localized brand assets, such as translated brochures, region-specific disclaimers, or market-specific visuals. Frontify stores the approved localized versions, while case updates track review status, market approval, and release dates.

• Supports multi-market brand consistency
• Improves coordination between central brand teams and regional offices
• Reduces delays in launching localized materials

7. Post-incident communication package management

Data flow: OpenText Core Case ? Frontify

After a product issue, service outage, or compliance incident, communications teams often need a standard set of approved statements, FAQs, and visual assets. OpenText Core Case can initiate the request and route it to Frontify, where the final communication package is stored and governed for reuse across channels.

• Ensures rapid access to approved crisis communication materials
• Improves consistency across customer service, web, and social teams
• Creates a reusable library of incident response content

8. Audit trail for brand asset usage in case work

Data flow: Bi-directional

Organizations can capture which Frontify assets were used in a specific case, including version, approval date, and owner, and store that information in OpenText Core Case. This creates a complete audit trail for regulated communications, claims correspondence, or customer dispute handling.

• Strengthens governance and traceability
• Supports internal audits and regulatory reviews
• Helps verify that only approved assets were used in case execution