OpenText Core Case - OpenText Developer Admin - IM Developer Administration Integration and Automation

Common Integration Use Cases Between OpenText Core Case and OpenText Developer Admin - IM Developer Administration

1. Provision case-specific integration endpoints for new business processes

When a new case type is launched in OpenText Core Case, such as claims, complaints, or compliance investigations, OpenText Developer Admin can be used to configure the required APIs, credentials, and integration artifacts for downstream systems. This ensures each case workflow has the correct technical connections from day one.

• Data flow: OpenText Core Case to OpenText Developer Admin
• Business value: Faster rollout of new case processes with controlled integration setup
• Typical outcome: Integration teams can standardize environment setup without manual rework

2. Synchronize case events with integration monitoring and support tools

OpenText Core Case can send key case events such as case creation, escalation, closure, or SLA breach to OpenText Developer Admin managed integration services. This allows integration teams to monitor message handling, troubleshoot failures, and maintain visibility into technical dependencies supporting the case process.

• Data flow: OpenText Core Case to OpenText Developer Admin
• Business value: Better operational control and faster issue resolution
• Typical outcome: Support teams can trace failed integrations back to the affected case activity

3. Promote approved integration configurations from development to production

Integration teams can build and test case-related APIs and messaging flows in OpenText Developer Admin, then promote approved configurations to support OpenText Core Case production workflows. This helps maintain separation between development and production while reducing deployment risk.

• Data flow: OpenText Developer Admin to OpenText Core Case
• Business value: Safer releases and stronger governance over case integrations
• Typical outcome: Production case workflows use tested integration artifacts with fewer defects

4. Automate external system access for case resolution workflows

OpenText Core Case often requires data from CRM, ERP, policy, or compliance systems to resolve a case. OpenText Developer Admin can manage the secure API connections and credentials needed to retrieve or update that information, enabling case workers to access external data without leaving the case environment.

• Data flow: Bi-directional
• Business value: Reduced manual effort and faster case resolution
• Typical outcome: Case agents can trigger secure lookups and updates through governed integrations

5. Support environment-specific configuration for case testing and validation

Before a case process goes live, integration teams can use OpenText Developer Admin to configure development, test, and production endpoints for the services used by OpenText Core Case. This is especially useful for validating case workflows that depend on external systems such as payment platforms, document repositories, or identity services.

• Data flow: OpenText Developer Admin to OpenText Core Case
• Business value: More reliable testing and fewer production surprises
• Typical outcome: Case workflows are validated against the correct environment-specific services

6. Enable controlled escalation of case data to integration teams

When a case fails because of an integration issue, OpenText Core Case can pass the relevant case context, transaction identifiers, and error details to OpenText Developer Admin managed support processes. This gives integration teams the technical information needed to diagnose and fix the issue quickly.

• Data flow: OpenText Core Case to OpenText Developer Admin
• Business value: Faster root cause analysis and reduced case delays
• Typical outcome: Integration support can identify whether the issue is configuration, credential, or message related

7. Govern changes to case-related integration artifacts across teams

As business teams update case rules or add new case steps in OpenText Core Case, integration teams can use OpenText Developer Admin to manage the related API definitions, message mappings, and credentials. This creates a controlled handoff between business process owners and technical integration owners.

• Data flow: Bi-directional
• Business value: Better alignment between business change and technical change
• Typical outcome: Case process updates are matched with the correct integration updates and approvals

8. Standardize onboarding for new case-based integration projects

For organizations launching multiple case-based solutions, OpenText Core Case and OpenText Developer Admin can be integrated to create a repeatable onboarding model. Core Case defines the business workflow, while Developer Admin provides the integration setup needed to connect supporting systems, reducing time to implement new programs.

• Data flow: Bi-directional
• Business value: Faster delivery of new case management initiatives
• Typical outcome: Teams reuse approved integration patterns across departments and regions