OpenText Core Case - Orange Logic Integration and Automation

Common Integration Use Cases Between OpenText Core Case and Orange Logic

1. Case-Driven Creative Asset Review and Approval

Flow: OpenText Core Case ? Orange Logic

When a business case requires a marketing, legal, or compliance review, OpenText Core Case can create the case and route it to Orange Logic for asset retrieval and approval. The case record can include the required campaign files, brand assets, or supporting media stored in Orange Logic, while approval status and reviewer comments are returned to the case.

Business value: Speeds up review cycles, keeps approvals tied to a formal case record, and improves auditability for regulated content decisions.

2. Complaint or Claims Investigation with Supporting Media Evidence

Flow: Orange Logic ? OpenText Core Case

For customer complaints, insurance claims, or incident investigations, Orange Logic can supply relevant images, videos, or documents as evidence into OpenText Core Case. The case team can then manage tasks, notes, and resolution steps in one place while maintaining a direct link to the source asset in Orange Logic.

Business value: Gives investigators faster access to evidence, reduces manual file handling, and improves consistency in case resolution.

3. Compliance Case Management for Asset Usage and Rights Issues

Flow: Bi-directional

When rights, licensing, or usage restrictions are identified in Orange Logic, a compliance case can be opened in OpenText Core Case for review and remediation. Once the case is resolved, the outcome can be sent back to Orange Logic to update asset status, usage notes, or approval restrictions.

Business value: Helps organizations enforce content governance, track exceptions, and prevent unauthorized asset use across channels.

4. Escalation of Content Production Exceptions

Flow: Orange Logic ? OpenText Core Case

If a creative workflow in Orange Logic encounters an exception such as missing metadata, expired approvals, or conflicting version history, the issue can be escalated into OpenText Core Case as a structured case. The case can assign ownership to legal, brand, or operations teams and track the resolution to closure.

Business value: Converts ad hoc content problems into managed business processes, reducing delays and improving accountability.

5. Centralized Audit Trail for Asset Review in Regulated Workflows

Flow: OpenText Core Case ? Orange Logic

In regulated industries such as healthcare, financial services, or public sector, OpenText Core Case can manage the formal case workflow while Orange Logic stores the approved media and supporting documentation. Integration ensures that every asset review, comment, approval, and final disposition is linked to the case history and the asset record.

Business value: Strengthens audit readiness, supports policy compliance, and provides a complete record of who approved what and when.

6. Customer Support Cases Requiring Branded or Product Media

Flow: OpenText Core Case ? Orange Logic

Support agents working in OpenText Core Case can request approved product images, instructional videos, or branded documents from Orange Logic to resolve customer issues faster. The integration can automatically attach the correct asset version to the case and ensure agents use only approved content.

Business value: Improves first-contact resolution, reduces time spent searching for assets, and ensures customer-facing responses remain on brand.

7. Post-Resolution Content Update and Knowledge Capture

Flow: OpenText Core Case ? Orange Logic

After a case is closed, any updated collateral, corrected documentation, or new approved media can be published into Orange Logic for reuse by marketing or operations teams. The case closure can trigger metadata updates so the asset is tagged with the issue type, resolution date, and business owner.

Business value: Turns case outcomes into reusable content assets, reduces repeat issues, and improves knowledge reuse across teams.