OpenText Core Case - Plytix Integration and Automation

Common Integration Use Cases Between OpenText Core Case and Plytix

1. Product data exception management for catalog readiness

Data flow: Plytix ? OpenText Core Case

When product records in Plytix fail validation, are missing required attributes, or contain conflicting information, an exception case can be automatically created in OpenText Core Case. The case can route to product managers, merchandising, or data stewards for review and resolution.

• Flags incomplete SKUs, missing images, or inconsistent descriptions before catalog publication
• Tracks ownership, approvals, and resolution deadlines in a structured case workflow
• Improves product data quality before it reaches eCommerce, marketplace, or print channels

2. New product introduction governance

Data flow: Bi-directional

For new product launches, Plytix can serve as the master repository for product attributes, while OpenText Core Case manages the launch approval process across legal, compliance, marketing, and operations. Product data updates can be pushed back to Plytix once approved.

• Coordinates cross-functional review of product names, claims, specifications, and packaging details
• Ensures launch readiness with documented approvals and audit trails
• Reduces delays caused by email-based review cycles and version confusion

3. Product compliance and regulatory review

Data flow: Plytix ? OpenText Core Case

When regulated product attributes are updated in Plytix, such as safety statements, ingredient lists, certifications, or country-specific labeling, OpenText Core Case can open a compliance review case. Compliance teams can verify the data, attach supporting evidence, and approve or reject the change.

• Supports controlled review of regulated product content
• Maintains evidence and decision history for audits
• Helps prevent non-compliant product information from being published

4. Product content change request workflow

Data flow: OpenText Core Case ? Plytix

Business users, sales teams, or customer service agents can submit product content change requests in OpenText Core Case when they identify errors or missing information. After review and approval, the updated attributes are sent to Plytix for master data correction.

• Creates a formal intake process for product data corrections
• Captures justification, supporting documents, and approver decisions
• Improves accountability for changes affecting multiple sales channels

5. Customer issue resolution tied to product information

Data flow: OpenText Core Case ? Plytix

Customer support cases in OpenText Core Case can be linked to product records in Plytix when an issue is caused by inaccurate product information, such as incorrect dimensions, compatibility details, or usage instructions. Resolved corrections in Plytix can then be reflected back into the case record.

• Helps support teams identify whether an issue is product-data related
• Creates a feedback loop from customer complaints to product data owners
• Reduces repeat incidents caused by outdated catalog content

6. Catalog publication approval and release control

Data flow: Plytix ? OpenText Core Case

Before a catalog, channel feed, or seasonal assortment is published from Plytix, OpenText Core Case can manage the release approval process. Stakeholders can review product completeness, pricing references, and channel-specific content before final publication.

• Supports controlled release of product content to eCommerce and marketplace channels
• Provides visibility into who approved each catalog version
• Reduces publishing errors and rework across channels

7. Product data stewardship and SLA tracking

Data flow: Bi-directional

OpenText Core Case can manage stewardship cases for product data issues assigned to specific teams, while Plytix provides the source product record and updated attributes. Case status, resolution notes, and completion timestamps can be synchronized to support service-level tracking.

• Assigns ownership for data cleanup and enrichment tasks
• Tracks turnaround time for product data corrections
• Improves operational visibility for product information governance

8. DAM and content exception handling for product assets

Data flow: Plytix ? OpenText Core Case

When product images, manuals, or marketing assets linked in Plytix are missing, outdated, or fail quality checks, OpenText Core Case can create an exception case for the content or creative team. The case can track asset replacement, approval, and publication readiness.

• Ensures product listings are not published with broken or incomplete assets
• Coordinates work between product, creative, and channel teams
• Improves consistency of product presentation across sales channels