OpenText Core Case - Storyteq Integration and Automation

Common Integration Use Cases Between OpenText Core Case and Storyteq

1. Campaign Asset Review and Approval Case Management

Flow: Storyteq to OpenText Core Case

When marketing teams create campaign assets in Storyteq, the integration can automatically open a case in OpenText Core Case for legal, brand, and compliance review. The case can include the asset, campaign metadata, approver list, and due dates. Reviewers work from a single case view, while Storyteq remains the system of record for creative content.

• Speeds up approval cycles for high volume campaigns
• Creates a clear audit trail for brand and regulatory signoff
• Reduces email based review coordination

2. Compliance Exception Handling for Regulated Content

Flow: Storyteq to OpenText Core Case

If a campaign asset fails a compliance rule in Storyteq, the integration can create a case in OpenText Core Case for exception handling. Compliance teams can investigate the issue, request changes, document the rationale, and approve or reject the content. The final decision can then be sent back to Storyteq to continue or stop publication.

• Supports controlled handling of exceptions and escalations
• Improves governance for regulated industries such as financial services, healthcare, and insurance
• Ensures decisions are documented and traceable

3. Customer Complaint Resolution Linked to Campaign Content

Flow: OpenText Core Case to Storyteq

When a customer complaint or regulatory inquiry in OpenText Core Case references a specific advertisement, email, or digital asset, the case can link directly to the related Storyteq content record. Investigators can quickly retrieve the exact version of the asset, review approval history, and confirm who authorized publication.

• Improves response time for complaint investigations
• Provides evidence for audits and dispute resolution
• Helps teams identify problematic content patterns

4. Content Change Request and Rework Workflow

Flow: OpenText Core Case to Storyteq

When a case owner in OpenText Core Case identifies a required change to a campaign asset, the integration can send a structured rework request to Storyteq. The request can include the case reason, required edits, priority, and supporting documents. Creative teams then update the asset in Storyteq and return the revised version for review.

• Creates a formal loop between business review and creative production
• Reduces ambiguity in revision requests
• Improves turnaround time for content corrections

5. Launch Readiness Case for Multi Team Campaigns

Flow: Bi directional

For major product launches, Storyteq can manage the creative asset lifecycle while OpenText Core Case coordinates launch readiness across legal, compliance, operations, and regional teams. The integration can synchronize milestones such as asset approval, localization completion, and publication readiness into a single launch case.

• Gives stakeholders a unified view of launch status
• Helps prevent missed dependencies across teams
• Supports consistent execution across markets and channels

6. Localization and Regional Approval Tracking

Flow: Storyteq to OpenText Core Case

When Storyteq generates localized versions of a campaign, each regional variant can trigger a separate case or subcase in OpenText Core Case for local legal and brand approval. This is especially useful where country specific disclosures, language rules, or product claims must be validated before release.

• Supports regional governance without losing central oversight
• Tracks approval status by market and language
• Reduces risk of publishing non compliant local content

7. Post Campaign Audit and Evidence Collection

Flow: Storyteq to OpenText Core Case

After a campaign goes live, OpenText Core Case can automatically collect the approved final assets, approval timestamps, reviewer comments, and version history from Storyteq into an audit case. This creates a complete evidence package for internal audit, external regulators, or legal review.

• Simplifies audit preparation and evidence gathering
• Improves accountability for content approvals
• Reduces manual document collection across teams