OpenText Core Case - Tenovos Integration and Automation

Common Integration Use Cases Between OpenText Core Case and Tenovos

1. Marketing Asset Review and Approval Case Management

Data flow: Tenovos ? OpenText Core Case

When marketing teams upload new campaign assets in Tenovos, a case can be automatically created in OpenText Core Case for legal, brand, and compliance review. The case includes the asset, metadata, version history, and required approvers. Review tasks are assigned, decisions are tracked, and the approved version is sent back to Tenovos for publishing.

Business value: Reduces approval delays, improves auditability, and ensures only compliant content is released.

2. Content Performance Exception Management

Data flow: Tenovos ? OpenText Core Case

Tenovos analytics can identify underperforming assets, such as campaign images or videos with low engagement. Those assets can trigger a case in OpenText Core Case for content operations or marketing teams to investigate the issue, review audience fit, and decide whether to retire, refresh, or repurpose the content.

Business value: Turns content analytics into actionable workflows and improves return on content investment.

3. Brand Compliance Issue Resolution

Data flow: Tenovos ? OpenText Core Case ? Tenovos

If an asset is flagged in Tenovos for outdated branding, missing disclaimers, or policy violations, OpenText Core Case can manage the remediation process. The case routes the issue to the right stakeholders, tracks corrective actions, and updates the asset status in Tenovos once the issue is resolved.

Business value: Helps enforce brand governance across distributed teams and reduces the risk of publishing non-compliant content.

4. Campaign Launch Readiness Workflow

Data flow: Bi-directional

For major campaign launches, Tenovos can serve as the source of approved creative assets while OpenText Core Case manages launch readiness tasks such as final sign-off, localization checks, and stakeholder coordination. Once all case tasks are complete, OpenText Core Case can update Tenovos to mark assets as launch-ready and available for downstream channels.

Business value: Improves launch coordination, reduces missed dependencies, and provides a single operational view of campaign readiness.

5. Customer Support Content Escalation

Data flow: OpenText Core Case ? Tenovos

When customer support or service teams identify a recurring issue that requires new help content, OpenText Core Case can create a request for marketing or content teams to produce supporting assets such as explainer videos, infographics, or knowledge visuals. Once created in Tenovos, the assets can be linked back to the case for tracking and reuse.

Business value: Speeds creation of customer-facing content and aligns support insights with content production.

6. Regulatory or Claims Evidence Packaging

Data flow: OpenText Core Case ? Tenovos

In regulated industries, a case may require supporting visual evidence, training materials, or customer communications stored in Tenovos. OpenText Core Case can pull approved assets into a claims, audit, or compliance case, while Tenovos receives case context and usage history to maintain governance over asset reuse.

Business value: Strengthens evidence management, improves traceability, and supports consistent case documentation.

7. Asset Reuse and Case-Based Content Requests

Data flow: OpenText Core Case ? Tenovos

Business users working in OpenText Core Case can submit requests for new or revised content when a case requires supporting materials. These requests can be sent to Tenovos-managed content teams, who then create or adapt assets and store them with the correct metadata for future reuse.

Business value: Connects operational needs with content production and reduces duplicate asset creation.

8. Post-Campaign Review and Knowledge Capture

Data flow: Tenovos ? OpenText Core Case

After a campaign ends, Tenovos performance data can be used to open a review case in OpenText Core Case. Teams can document what worked, what did not, and which assets drove the best results. The outcome becomes a structured record that can inform future content strategy and governance decisions.

Business value: Captures institutional knowledge, improves future campaign planning, and supports continuous content optimization.