OpenText Core Case - TransPerfect Integration and Automation

Common Integration Use Cases Between OpenText Core Case and TransPerfect

OpenText Core Case and TransPerfect complement each other well in organizations that manage complex, content-heavy cases across multiple languages and regions. OpenText Core Case provides the structured case workspace for investigation, review, and resolution, while TransPerfect adds translation and localization capabilities to ensure case-related content is accurate and usable for global teams, customers, and regulators.

1. Multilingual customer complaint and support case handling

Data flow: OpenText Core Case to TransPerfect, then back to OpenText Core Case

When a customer submits a complaint in one language, OpenText Core Case can route the case record, attachments, and supporting correspondence to TransPerfect for translation. The translated content is returned to the case workspace so agents, supervisors, and legal reviewers can work from a consistent version of the case in their preferred language.

• Improves response times for global customer support teams
• Reduces manual copy and paste translation work
• Ensures case notes and evidence are understood across regions

2. Cross-border claims review and settlement documentation

Data flow: OpenText Core Case to TransPerfect

Insurance, financial services, and warranty organizations often manage claims that include multilingual forms, witness statements, invoices, and policy documents. OpenText Core Case can send selected case documents to TransPerfect for translation and localization, then store the translated versions alongside the original evidence for adjusters, legal teams, and claims managers.

• Supports consistent claims decisions across countries
• Speeds up review of foreign-language evidence
• Helps maintain a complete audit trail of original and translated records

3. Regulatory and compliance case documentation for global audits

Data flow: Bi-directional

Compliance teams often need to investigate incidents, policy breaches, or audit findings involving documents in multiple languages. OpenText Core Case can manage the investigation workflow, while TransPerfect translates policies, evidence, interview notes, and remediation plans. Updated translated guidance can also be pushed back into OpenText Core Case for distribution to regional compliance teams.

• Improves consistency in global compliance investigations
• Helps legal and audit teams review evidence faster
• Supports local-language remediation and training follow-up

4. Multilingual legal hold and case correspondence management

Data flow: OpenText Core Case to TransPerfect, then back to OpenText Core Case

For litigation, internal investigations, or regulatory inquiries, OpenText Core Case can manage legal hold notices, interview requests, and case correspondence. TransPerfect can translate these materials into the required languages before distribution, and translated acknowledgments or responses can be returned to the case file for tracking and review.

• Ensures legal notices are delivered in the correct language
• Reduces risk of miscommunication in sensitive matters
• Creates a centralized record of all translated communications

5. Global product issue and quality investigation workflows

Data flow: OpenText Core Case to TransPerfect

Manufacturers and life sciences companies often receive product issue reports from multiple markets. OpenText Core Case can consolidate the case, related photos, test results, and customer statements, then send multilingual content to TransPerfect for translation. This helps engineering, quality assurance, and regulatory teams analyze the issue without language barriers.

• Accelerates root-cause analysis across regions
• Improves collaboration between local and central quality teams
• Supports faster corrective action and recall decisions

6. Localized case resolution communications for international customers

Data flow: OpenText Core Case to TransPerfect

After a case is resolved, OpenText Core Case can send resolution summaries, apology letters, service credits, or next-step instructions to TransPerfect for localization. The translated customer-facing content is then returned for approval and delivery, ensuring the final communication is culturally and linguistically appropriate.

• Improves customer experience in global service operations
• Increases consistency of resolution messaging
• Reduces the risk of sending poorly translated communications

7. Multilingual knowledge article creation from resolved cases

Data flow: OpenText Core Case to TransPerfect, then back to OpenText Core Case

Resolved cases often contain valuable knowledge that can be reused in future support or compliance scenarios. OpenText Core Case can pass approved case summaries, troubleshooting steps, and resolution guidance to TransPerfect for translation. The localized knowledge content can then be stored back in the case environment or published to regional teams.

• Speeds up creation of multilingual knowledge assets
• Helps regional teams reuse proven resolutions
• Improves self-service and agent productivity across markets

8. Regional escalation management with translated case updates

Data flow: Bi-directional

When a case escalates across countries or business units, OpenText Core Case can coordinate tasks, approvals, and updates while TransPerfect translates status summaries, action requests, and stakeholder communications. This enables local teams, headquarters, and external partners to stay aligned throughout the escalation process.

• Supports faster decision-making in distributed teams
• Reduces delays caused by language differences
• Improves accountability in complex cross-border cases

These integrations are most valuable when organizations need to manage sensitive, high-volume, or regulated case workflows across multiple languages. By combining OpenText Core Case with TransPerfect, enterprises can improve case turnaround time, reduce manual translation effort, and deliver more consistent outcomes globally.