OpenText Core Experience Insights Integration and Automation

Core Experience Insights stands as a SaaS-driven Customer Journey Insights solution. It gathers valuable data from customer interactions across various channels, devices, and applications. This data is used to create a visual representation of the customer journey and offer in-depth analysis and insights into customer behavior. Core Experience Insights comprises multiple APIs that empower developers to transmit events, handle Customer Journeys, and access analysis and insights data. The Core Experience Insights Analysis Query REST API provides developers with the capability to obtain analysis data related to Customer Journeys. This data can be seamlessly integrated with an organization’s proprietary data and visualized within their own reporting applications. Integrate the OpenText Core Experience Insights solution with any of the apps from the library with just a few clicks. Create automated workflows by integrating your apps.