OpenText Core Signature - BigCommerce Integration and Automation

Common Integration Use Cases Between OpenText Core Signature and BigCommerce

1. Signed B2B Customer Account and Credit Application Workflow

Data flow: BigCommerce ? OpenText Core Signature ? BigCommerce

When a new B2B customer applies for an account in BigCommerce, the application can be routed to OpenText Core Signature for legally binding signature of terms and conditions, credit agreements, or reseller contracts. Once signed, the signed document and approval status are returned to BigCommerce to activate the account, assign pricing tiers, and enable purchasing.

Business value: Speeds up customer onboarding, reduces manual paperwork, and ensures only approved customers gain access to negotiated commerce terms.

2. Signed Purchase Order Approval for High-Value Orders

Data flow: BigCommerce ? OpenText Core Signature ? BigCommerce

For large or regulated orders placed in BigCommerce, the order can trigger a signature workflow for internal approval or customer confirmation before fulfillment begins. OpenText Core Signature captures the required sign-off, and the approval result is sent back to BigCommerce to release the order for processing.

Business value: Adds control to high-value transactions, reduces order disputes, and supports compliance with internal approval policies.

3. Contract-Based Pricing and Terms Acceptance During Checkout

Data flow: BigCommerce ? OpenText Core Signature

BigCommerce can send customer-specific terms, pricing agreements, or service-level commitments to OpenText Core Signature for signature during checkout or account setup. This is useful for enterprise buyers who must accept negotiated terms before completing a purchase.

Business value: Ensures contractual terms are formally accepted, reduces legal risk, and supports personalized B2B commerce experiences.

4. Supplier and Vendor Agreement Management for Marketplace or Drop-Ship Operations

Data flow: BigCommerce ? OpenText Core Signature ? BigCommerce

For retailers using BigCommerce with third-party suppliers or drop-ship partners, supplier onboarding documents, fulfillment agreements, and service terms can be sent to OpenText Core Signature for execution. After signing, the agreement status and document record can be synced back to BigCommerce or connected systems to enable supplier-related workflows.

Business value: Shortens partner onboarding cycles, improves governance over supplier relationships, and creates a clear audit trail for commercial agreements.

5. Return Authorization or Exception Approval for Sensitive Orders

Data flow: BigCommerce ? OpenText Core Signature ? BigCommerce

When a customer requests a return, refund exception, or order cancellation that requires approval, BigCommerce can initiate a signature workflow in OpenText Core Signature for manager or finance authorization. Once approved, BigCommerce updates the order or return record and proceeds with the exception handling process.

Business value: Enforces policy compliance, reduces unauthorized refunds, and improves accountability in customer service operations.

6. Signed Warranty Registration and Product Service Agreements

Data flow: BigCommerce ? OpenText Core Signature

After a customer purchases a product in BigCommerce, the platform can send warranty registration forms, extended service agreements, or maintenance terms to OpenText Core Signature for signature. The signed record can be stored for future claims, service eligibility, or compliance purposes.

Business value: Simplifies post-purchase administration, improves service record accuracy, and supports warranty enforcement.

7. Internal Approval of Promotional Campaign Terms and Commercial Offers

Data flow: BigCommerce ? OpenText Core Signature ? BigCommerce

Marketing or sales teams can create limited-time promotions, custom quotes, or enterprise offers in BigCommerce and route the commercial terms through OpenText Core Signature for internal approval before publishing. Once signed, the approved offer can be activated in the storefront or shared with the customer.

Business value: Prevents unauthorized discounting, accelerates approval cycles, and improves control over revenue-impacting offers.

8. Audit-Ready Document Archiving for Commerce Transactions

Data flow: OpenText Core Signature ? BigCommerce or bi-directional with connected ECM systems

Signed documents such as customer agreements, order approvals, and supplier contracts can be linked back to the relevant BigCommerce customer, order, or account record. This creates a complete transaction history that supports audits, dispute resolution, and compliance reviews.

Business value: Improves traceability, reduces time spent searching for signed records, and strengthens governance across commerce operations.