OpenText Decision Service - Centric Integration and Automation

Common Integration Use Cases Between OpenText Decision Service and Centric

OpenText Decision Service and Centric complement each other well in product development and commercialization workflows. Centric manages product data, collaboration, and lifecycle activities, while OpenText Decision Service applies consistent, rule-based decisions to automate approvals, exceptions, and policy enforcement across those processes.

1. Automated product concept approval based on business rules

Data flow: Centric to OpenText Decision Service, then back to Centric

When a new product concept is submitted in Centric, key attributes such as category, target market, margin, sustainability score, or compliance requirements are sent to OpenText Decision Service. The decision engine evaluates the concept against predefined business rules and returns an approval, rejection, or escalation outcome.

• Reduces manual review for standard product concepts
• Ensures consistent gating criteria across product teams
• Speeds up early-stage product decisions and time to market

2. Rule-based workflow routing for product development milestones

Data flow: Centric to OpenText Decision Service to Centric

Centric can trigger decision logic at key milestones such as design freeze, sample approval, or launch readiness. OpenText Decision Service determines the correct workflow path based on product type, risk level, region, or brand requirements. The result is used to route the item to the right approvers or exception handling process in Centric.

• Improves workflow precision for complex product portfolios
• Eliminates manual routing decisions
• Supports different approval paths by business unit or market

3. Compliance and policy validation for product data changes

Data flow: Centric to OpenText Decision Service, then back to Centric

When users update product specifications, materials, labeling details, or sourcing information in Centric, the change request is evaluated by OpenText Decision Service against internal policies and regulatory rules. The decision service returns whether the change is allowed, requires additional review, or must be blocked.

• Enforces governance on critical product attributes
• Reduces risk of non-compliant product releases
• Creates a consistent control layer independent of application code

4. Exception handling for supplier or material substitutions

Data flow: Centric to OpenText Decision Service to Centric

If a supplier change, material substitution, or component replacement is proposed in Centric, OpenText Decision Service can assess the impact using rules such as cost thresholds, approved vendor lists, sustainability criteria, or country-specific restrictions. Based on the outcome, Centric can automatically approve the substitution, escalate it, or require additional documentation.

• Accelerates exception handling without weakening controls
• Supports procurement, quality, and product development teams
• Improves responsiveness to supply chain disruptions

5. Launch readiness decisioning for product commercialization

Data flow: Centric to OpenText Decision Service to Centric

Before a product is released for launch, Centric can send launch package data to OpenText Decision Service for a readiness check. The decision engine evaluates whether all required assets, approvals, compliance documents, and master data are complete. It then returns a launch approval status or identifies missing conditions.

• Prevents premature launches
• Improves cross-functional coordination between design, compliance, and operations
• Creates a repeatable launch governance process

6. Automated escalation for high-risk product decisions

Data flow: Centric to OpenText Decision Service to Centric

For product changes that exceed defined thresholds, such as cost impact, margin erosion, or regulatory exposure, Centric can invoke OpenText Decision Service to determine whether the case should be escalated to senior management, legal, or quality assurance. The decision logic can vary by product line, geography, or brand.

• Focuses expert attention on high-risk cases
• Reduces delays caused by unnecessary manual escalation
• Improves governance over strategic product decisions

7. Bi-directional governance for product master data exceptions

Data flow: Bi-directional

Centric can send product master data exceptions to OpenText Decision Service for evaluation, while the decision engine can return standardized decision outcomes and required actions back into Centric. This supports controlled handling of incomplete, conflicting, or out-of-policy product records throughout the lifecycle.

• Improves data quality and consistency
• Supports master data governance across teams
• Creates a clear audit trail for exception decisions

These integrations help Centric operate with stronger decision governance, while OpenText Decision Service gains a practical role in automating product lifecycle controls. Together, they improve speed, compliance, and operational consistency across product development and launch processes.