OpenText Directory Services - Glean Integration and Automation

Common Integration Use Cases Between OpenText Directory Services and Glean

1. Centralized user and group synchronization for enterprise search access

Data flow: OpenText Directory Services ? Glean

Synchronize users, groups, and role attributes from OpenText Directory Services into Glean so search permissions and content visibility match enterprise identity rules. This ensures employees only see documents, knowledge articles, and indexed sources they are authorized to access.

Business value: Reduces security risk, simplifies onboarding, and prevents users from seeing irrelevant or restricted content in search results.

2. Role-based search experience by department or function

Data flow: OpenText Directory Services ? Glean

Use directory group membership to tailor Glean access and search scope for teams such as HR, Finance, Legal, Support, or Engineering. For example, Legal users can be directed to policy repositories and contract knowledge, while Support teams can prioritize case notes and troubleshooting content.

Business value: Improves search relevance, speeds up task completion, and reduces time spent filtering through unrelated content.

3. Automated user provisioning and deprovisioning for knowledge access

Data flow: OpenText Directory Services ? Glean

When employees join, change roles, or leave the organization, directory updates can automatically provision or revoke their access in Glean. New hires gain immediate access to the knowledge base, while departing users are removed from search and content permissions without manual intervention.

Business value: Lowers administrative overhead, supports compliance, and reduces the risk of orphaned access.

4. Secure indexing of OpenText-managed content into Glean

Data flow: OpenText Directory Services ? Glean

Use OpenText Directory Services as the identity source to control which OpenText-managed repositories Glean can index and expose. This allows Glean to surface content from connected systems while preserving the original access controls defined in OpenText.

Business value: Enables enterprise-wide knowledge discovery without compromising document security or governance policies.

5. Personalized employee onboarding knowledge hub

Data flow: OpenText Directory Services ? Glean

As new employees are added to OpenText Directory Services, Glean can automatically assign them to onboarding knowledge sets based on department, location, or job function. A new sales hire, for example, can immediately receive access to sales playbooks, product FAQs, and internal process documentation.

Business value: Shortens ramp-up time, improves onboarding consistency, and helps new hires become productive faster.

6. Access-aware enterprise policy and procedure search

Data flow: Bi-directional

OpenText Directory Services provides identity and group context to Glean, while Glean returns search results filtered by those permissions. This supports secure discovery of policies, SOPs, and compliance documents across business units, ensuring users only retrieve content aligned with their authorization level.

Business value: Strengthens governance, improves policy adoption, and helps employees find approved information quickly.

7. Cross-functional knowledge access for project teams

Data flow: OpenText Directory Services ? Glean

Project-based groups maintained in OpenText Directory Services can be synchronized to Glean to grant temporary access to shared knowledge spaces for cross-functional teams. For example, a product launch team can search across marketing, operations, and support materials relevant to the project.

Business value: Improves collaboration, reduces duplicate requests for information, and keeps project knowledge access aligned to team membership.