OpenText Directory Services - Loci Integration and Automation

Common Integration Use Cases Between OpenText Directory Services and Loci

1. Role-Based Content Recommendations for Internal Portals

Data flow: OpenText Directory Services ? Loci

Synchronize user identity, department, job role, and group membership from OpenText Directory Services into Loci so the recommendation engine can tailor content by audience segment. For example, sales users can see product updates and competitive briefs, while HR users receive policy updates and onboarding resources.

Business value: Improves content relevance, reduces search time, and increases engagement with the right materials for each employee group.

2. Personalized Knowledge Delivery Based on Access Rights

Data flow: Bi-directional

Use directory-based access control from OpenText Directory Services to ensure Loci only recommends content a user is authorized to view. Loci can then return engagement signals, such as clicks and content preferences, to help refine recommendations without exposing restricted information.

Business value: Prevents inappropriate content exposure, supports compliance, and improves trust in personalized recommendations.

3. Department-Specific Content Feeds for Employee Self-Service

Data flow: OpenText Directory Services ? Loci

Pass organizational attributes such as business unit, location, and team membership from OpenText Directory Services to Loci to generate department-specific content feeds in employee portals. This is useful for distributing localized announcements, training content, and operational updates.

Business value: Reduces manual content targeting effort for communications teams and improves adoption of internal resources.

4. Adaptive Onboarding Content for New Hires

Data flow: OpenText Directory Services ? Loci

When new users are provisioned in OpenText Directory Services, send identity and role data to Loci so it can recommend onboarding content based on function, region, and seniority. A new finance analyst, for example, can receive finance policies, system guides, and training modules automatically.

Business value: Shortens onboarding time, standardizes new hire experience, and reduces dependency on HR or managers to manually curate content.

5. Content Personalization for Multi-Brand or Multi-Region Enterprises

Data flow: OpenText Directory Services ? Loci

Use directory attributes such as legal entity, country, language, and business unit to drive localized content recommendations in Loci. This supports enterprises that operate multiple brands or regions and need different content sets for each audience.

Business value: Ensures employees and users see regionally relevant content, improving usability and reducing content clutter.

6. Access-Aware Recommendation Governance

Data flow: OpenText Directory Services ? Loci

Integrate group and entitlement data from OpenText Directory Services into Loci so recommendation rules can exclude content tied to restricted projects, confidential initiatives, or executive-only materials. This is especially useful in regulated industries or sensitive internal communications environments.

Business value: Strengthens governance, reduces risk of unauthorized discovery, and supports audit readiness.

7. Engagement Analytics by User Group for Content Strategy

Data flow: Loci ? OpenText Directory Services

Feed recommendation performance and engagement metrics from Loci back into reporting or identity-linked analytics in OpenText Directory Services. Content owners can compare engagement by department, role, or location to identify which audiences are responding to which content types.

Business value: Helps communications, HR, and knowledge management teams optimize content strategy using real usage data.

8. Automated Audience Segmentation for Campaign Distribution

Data flow: OpenText Directory Services ? Loci

Use directory data to automatically segment users into audiences for targeted campaigns, such as policy updates, training launches, or executive announcements. Loci can then recommend the most relevant campaign assets to each segment based on behavior and content affinity.

Business value: Improves campaign precision, reduces reliance on manual list management, and increases content consumption across targeted groups.