OpenText Directory Services - OpenText Internet of Things Platform Integration and Automation

Common Integration Use Cases Between OpenText Directory Services and OpenText Internet of Things Platform

1. Centralized user and role provisioning for IoT operations teams

Data flow: OpenText Directory Services ? OpenText Internet of Things Platform

Synchronize employees, contractors, and partner users from OpenText Directory Services into the IoT platform so device operators, plant supervisors, maintenance staff, and analysts receive the correct access based on their directory group membership. This reduces manual account setup and ensures users only see the assets, dashboards, and alerts relevant to their role.

Business value: Faster onboarding, fewer access errors, and stronger governance over operational data.

2. Automated access removal when employees change roles or leave

Data flow: OpenText Directory Services ? OpenText Internet of Things Platform

Use directory status changes to automatically disable or adjust IoT platform access when a user transfers departments, changes responsibilities, or leaves the organization. For example, a technician moving from one plant to another can be removed from the old site?s device groups and granted access to the new site without manual intervention.

Business value: Reduces security risk, supports compliance, and prevents unauthorized access to live operational systems.

3. Site-based access control for multi-location operations

Data flow: OpenText Directory Services ? OpenText Internet of Things Platform

Map directory groups to specific plants, warehouses, utility regions, or fleet operations so users can only access the IoT devices and telemetry associated with their assigned location. This is especially useful for enterprises running distributed operations where local teams should not see data from other sites unless explicitly authorized.

Business value: Improves data segregation, simplifies administration, and supports regional operating models.

4. Alert routing to the right support teams based on directory ownership

Data flow: Bi-directional, with OpenText Directory Services providing group ownership and OpenText Internet of Things Platform generating alerts

Link IoT alerts to directory groups such as maintenance, reliability engineering, or operations control. When a sensor threshold is breached or a device goes offline, the platform can route notifications to the correct team distribution list or on-call group maintained in the directory service. If team ownership changes, alert routing updates automatically through the directory.

Business value: Faster incident response, fewer missed alerts, and clearer accountability for operational issues.

5. Secure partner and contractor access for field service programs

Data flow: OpenText Directory Services ? OpenText Internet of Things Platform

Provision external service providers, OEM support teams, and contractors into the IoT platform using controlled directory groups and time-bound access policies. This allows third parties to monitor equipment, review diagnostics, or acknowledge service tickets without exposing broader enterprise identity data or unrelated operational assets.

Business value: Enables efficient external collaboration while maintaining strict access governance.

6. Identity-driven audit trails for regulated operations

Data flow: OpenText Internet of Things Platform ? OpenText Directory Services

Send IoT user activity, such as device configuration changes, alarm acknowledgments, and dashboard access, into enterprise logging or identity governance processes associated with the directory environment. This creates a traceable record of who accessed which operational data and when, supporting audits in industries such as utilities, manufacturing, and logistics.

Business value: Strengthens compliance reporting, improves accountability, and supports investigations after incidents.

7. Role-based dashboard personalization for executives and operations leaders

Data flow: OpenText Directory Services ? OpenText Internet of Things Platform

Use directory attributes such as department, job function, or management level to personalize IoT dashboards and reporting views. Executives can receive high-level KPI summaries, while plant managers see production line performance and maintenance leads see asset health and exception trends. This reduces dashboard clutter and improves decision-making speed.

Business value: Delivers relevant insights to each stakeholder and improves adoption of IoT analytics across the business.

8. Unified identity governance for IoT-enabled digital operations

Data flow: Bi-directional

Combine directory-managed identity lifecycle controls with IoT platform usage data to improve governance over connected operations. Directory records define who should have access, while IoT platform activity confirms how access is being used. Security and operations teams can compare both sources to identify dormant accounts, excessive privileges, or unusual access patterns on critical devices and dashboards.

Business value: Better control over operational access, reduced security exposure, and stronger alignment between IT and OT governance.