OpenText Exstream - LionBridge Integration and Automation

Common Integration Use Cases Between OpenText Exstream and Lionbridge

1. Multilingual statement and bill generation

Data flow: OpenText Exstream ? Lionbridge

OpenText Exstream generates customer statements, utility bills, insurance notices, and policy documents in the source language. The content is then sent to Lionbridge for translation into required languages before final distribution by print, email, web, or mobile.

• Supports regional customer bases with localized communications
• Reduces manual translation handoffs for recurring documents
• Improves consistency across high-volume regulated communications

Business value: Faster multilingual delivery, lower translation effort, and better customer experience in global markets.

2. Policy and contract localization for international operations

Data flow: OpenText Exstream ? Lionbridge

Insurance and financial services teams use OpenText Exstream to produce policy documents, terms and conditions, and contract correspondence. Lionbridge translates and localizes the content for each market, ensuring legal and linguistic accuracy before issuance.

• Enables country-specific policy packs and disclosures
• Supports compliance with local language requirements
• Reduces risk of inconsistent translated clauses

Business value: Speeds market expansion while maintaining compliance and document quality across jurisdictions.

3. Customer correspondence localization for service and claims communications

Data flow: OpenText Exstream ? Lionbridge

When Exstream generates claims letters, service updates, payment reminders, or account notices, Lionbridge can translate the content based on customer language preference or geography. This is especially useful for time-sensitive communications that must remain accurate and brand-consistent.

• Automates translation of triggered correspondence
• Improves response rates for customer notifications
• Supports multilingual service operations and call center follow-up

Business value: Better customer understanding, fewer service escalations, and more efficient multilingual operations.

4. Translation workflow for reusable communication templates

Data flow: OpenText Exstream ? Lionbridge ? OpenText Exstream

Communication teams can send reusable templates, boilerplate text, and approved content blocks from Exstream to Lionbridge for translation. Once localized, the translated assets are returned to Exstream for reuse in future document generation.

• Creates a centralized library of approved multilingual templates
• Reduces repeated translation of the same content
• Improves turnaround for recurring campaigns and notices

Business value: Lower translation costs and faster production of standardized communications across markets.

5. Regulatory notice localization with approval control

Data flow: OpenText Exstream ? Lionbridge ? OpenText Exstream

For regulated communications such as privacy notices, fee changes, or policy updates, Exstream produces the source content and Lionbridge localizes it. The translated version is then routed back into Exstream for controlled approval, versioning, and distribution.

• Maintains auditability of source and translated versions
• Supports legal and compliance review before release
• Ensures consistent formatting across all language variants

Business value: Stronger governance and reduced compliance risk for customer-facing regulatory content.

6. Personalized multilingual digital communications

Data flow: Bi-directional

OpenText Exstream can generate personalized digital communications based on customer data, while Lionbridge provides localized content variants for each language. Exstream then assembles the final message using the correct language, region, and customer-specific variables.

• Combines personalization with localization at scale
• Supports email, web, and mobile delivery channels
• Improves relevance for global customer engagement campaigns

Business value: Higher engagement and better conversion from personalized communications delivered in the customer?s preferred language.

7. Content governance for global communication operations

Data flow: OpenText Exstream ? Lionbridge ? OpenText Exstream

Enterprise communication teams can use Exstream as the system of record for approved communication content and Lionbridge as the localization engine. Translated content is returned with metadata such as language, region, and approval status, allowing Exstream to manage distribution rules centrally.

• Improves control over multilingual content versions
• Supports centralized governance across business units
• Reduces duplication of effort between local and global teams

Business value: Better operational control, fewer content errors, and more efficient global communication management.

8. Rapid launch of new products or market-specific communication packs

Data flow: OpenText Exstream ? Lionbridge

When launching a new product, service, or market campaign, Exstream generates the core communication pack and Lionbridge localizes the required documents for each market. This can include onboarding letters, welcome packs, disclosures, and follow-up notices.

• Accelerates launch readiness across multiple regions
• Reduces dependency on manual translation coordination
• Helps local teams deploy approved content faster

Business value: Shorter time to market and more consistent launch communications across geographies.