OpenText Exstream - OpenText Push Notifications for Cloud Messaging Integration and Automation

Common Integration Use Cases Between OpenText Exstream and OpenText Push Notifications for Cloud Messaging

1. Statement or Bill Ready Notification

Data flow: OpenText Exstream ? OpenText Push Notifications for Cloud Messaging

When OpenText Exstream generates a customer statement, utility bill, insurance policy document, or loan notice, it can trigger a push notification to the customer?s mobile or web app. The notification informs the customer that a new document is available and directs them to the secure document portal.

• Reduces reliance on email and postal delivery for time-sensitive communications
• Improves document visibility and customer self-service adoption
• Supports faster payment, review, or acknowledgment of critical documents

2. Payment Due and Delinquency Reminder Workflow

Data flow: OpenText Exstream ? OpenText Push Notifications for Cloud Messaging

Exstream can produce personalized payment reminders, overdue notices, or final demand letters, while Push Notifications delivers immediate alerts to mobile users. This is especially useful in banking, insurance premiums, and utility collections workflows where timing affects cash flow and delinquency rates.

• Accelerates customer response to outstanding balances
• Supports segmented reminder campaigns based on due date or risk profile
• Improves collections efficiency without increasing call center volume

3. Policy or Contract Change Alert

Data flow: OpenText Exstream ? OpenText Push Notifications for Cloud Messaging

When Exstream generates a revised policy, contract amendment, or terms and conditions update, a push notification can alert the customer that an important document requires review. The notification can include a secure link to the updated content and any required action, such as acceptance or signature.

• Ensures customers are promptly informed of compliance-sensitive changes
• Improves auditability of customer communication delivery
• Reduces delays in obtaining customer acknowledgment

4. Delivery Exception and Reissue Notification

Data flow: OpenText Exstream ? OpenText Push Notifications for Cloud Messaging

If Exstream detects a failed print job, undeliverable email, or rejected communication, it can trigger a push notification to the customer service team or operations staff through a mobile or web app. The alert can include the document type, customer reference, and next action required.

• Speeds up exception handling and reissue processing
• Reduces manual monitoring of communication failures
• Helps maintain service levels for regulated customer correspondence

5. Customer Action Required Notification for Digital Documents

Data flow: OpenText Exstream ? OpenText Push Notifications for Cloud Messaging

Exstream can generate a document that requires customer action, such as updating contact details, confirming benefit elections, or approving a claim form. Push Notifications can then send a real-time prompt to the customer?s device, improving the likelihood of timely completion.

• Increases completion rates for time-bound customer actions
• Reduces follow-up calls and manual outreach
• Supports mobile-first engagement for digitally active customers

6. Notification Preference and Channel Management

Data flow: OpenText Push Notifications for Cloud Messaging ? OpenText Exstream

Customer interactions with push notifications, such as opt-in status, device registration, or notification preferences, can be sent back to Exstream to influence communication channel selection. Exstream can then use this data to determine whether a customer should receive print, email, web, or push-based communications.

• Improves channel personalization and customer preference compliance
• Reduces communication duplication across channels
• Supports more effective omnichannel communication strategies

7. Real-Time Operational Alert with Customer Communication Follow-Up

Data flow: Bi-directional

Operational systems can trigger a push notification for urgent events such as service outages, claim status updates, or account security alerts. Exstream can then generate a formal follow-up communication, such as a service notice, incident summary, or regulatory letter, ensuring both immediate engagement and compliant documentation.

• Combines instant alerting with governed customer correspondence
• Improves transparency during service disruptions or critical events
• Supports coordinated workflows between operations, compliance, and customer service teams

8. Document Lifecycle Status Tracking and Customer Engagement

Data flow: OpenText Exstream ? OpenText Push Notifications for Cloud Messaging ? OpenText Exstream

Exstream can initiate a customer communication and send a push notification when the document is ready. If the customer opens the notification, accesses the document, or completes a required action, that status can be returned to Exstream or a connected workflow system for tracking and reporting.

• Provides visibility into communication delivery and engagement
• Enables follow-up actions based on customer response
• Improves reporting for compliance, service, and campaign effectiveness