OpenText Exstream - TransPerfect Integration and Automation

Common Integration Use Cases Between OpenText Exstream and TransPerfect

• Multilingual customer statement generation
  OpenText Exstream generates high-volume statements, bills, and notices, then sends the source content to TransPerfect for translation and localization before final delivery. This supports consistent multilingual output for customers in different regions while reducing manual rework by operations and translation teams.
• Localized policy and contract communications
  For insurance and financial services, Exstream produces policy documents, renewals, and contractual correspondence in the source language. TransPerfect localizes the approved content into required languages, ensuring legal and regulatory wording remains accurate across markets. This improves compliance and speeds up rollout of new products in multilingual regions.
• Automated translation workflow for regulated correspondence
  When Exstream generates customer letters such as claims updates, account changes, or service notifications, the content can be routed to TransPerfect for translation review and cultural adaptation. The translated version is then returned to Exstream for channel-specific delivery through print, email, web, or mobile. This reduces turnaround time for time-sensitive communications.
• Localized template and content library management
  Business teams maintain master communication templates in Exstream while TransPerfect manages translated variants and language-specific content updates. When a template changes, only the affected text blocks are sent for retranslation, helping teams keep multilingual libraries synchronized and reducing translation costs.
• Regional customer onboarding communications
  Exstream creates onboarding packs, welcome letters, and service guides for new customers. TransPerfect localizes these materials for each market, including terminology and formatting adjustments for local expectations. This improves customer experience and helps regional teams launch onboarding campaigns faster.
• Cross-channel multilingual campaign delivery
  Marketing or customer experience teams use Exstream to produce personalized communications across email, web, and mobile. TransPerfect localizes the same content for each target language, enabling consistent messaging across channels and geographies. This supports coordinated global campaigns without duplicating content creation effort.
• Compliance-approved translation workflow for customer notices
  Exstream generates regulated notices such as fee changes, privacy updates, and account alerts. TransPerfect handles translation with terminology controls and review workflows, then returns approved content for final publication. This creates a controlled process for multilingual compliance communications and reduces legal risk.
• Bi-directional content update loop for global communication operations
  Exstream can send new or revised communication content to TransPerfect for localization, while TransPerfect can return translated assets and language metadata back to Exstream for production use. This bi-directional integration supports ongoing content maintenance, faster updates, and better coordination between communication, legal, and localization teams.