OpenText Extended ECM - Business Workspaces - OpenText Core Digital Asset Management Integration and Automation

Common Integration Use Cases Between OpenText Extended ECM - Business Workspaces and OpenText Core Digital Asset Management

OpenText Extended ECM - Business Workspaces is designed to manage content in the context of business objects such as projects, customers, cases, and contracts, while OpenText Core Digital Asset Management is optimized for storing, organizing, governing, and distributing rich media assets such as images, videos, brand files, and marketing collateral. Together, they can connect governed business records with approved digital assets to improve collaboration, reduce duplication, and speed up content-driven business processes.

1. Approved Marketing Asset Delivery into Campaign Workspaces

Data flow: OpenText Core Digital Asset Management to OpenText Extended ECM - Business Workspaces

Marketing teams can publish approved images, videos, logos, and campaign files from Core DAM into campaign-specific business workspaces in Extended ECM. Each workspace can be tied to a product launch, regional campaign, or event, giving project teams direct access to the latest approved assets alongside briefs, approvals, and launch checklists.

• Ensures teams use only approved brand assets
• Reduces time spent searching across shared drives and email
• Improves campaign execution with centralized access to content and business context

2. Contract or Project Workspaces Linked to Product Media Libraries

Data flow: Bi-directional

For product launches, construction projects, or customer implementations, Extended ECM workspaces can reference media assets stored in Core DAM, such as product photos, installation videos, training clips, or technical illustrations. In return, metadata from the business workspace, such as project ID, customer name, or release date, can be synchronized to Core DAM to improve asset classification and reuse.

• Connects operational work with the right visual and training content
• Improves asset findability through business metadata
• Supports consistent use of approved content across teams

3. Customer or Account Workspace Enrichment with Sales and Marketing Assets

Data flow: OpenText Core Digital Asset Management to OpenText Extended ECM - Business Workspaces

Sales and account teams can access customer-facing assets from Core DAM directly inside customer workspaces in Extended ECM. This includes presentations, case study videos, product brochures, and localized collateral that are relevant to a specific account or opportunity. The workspace becomes the single place to manage account documents and supporting media.

• Improves sales productivity by reducing asset hunting
• Supports tailored customer engagement with relevant content
• Helps maintain version control and brand compliance

4. Regulatory or Compliance Review of Media Assets in Business Context

Data flow: OpenText Core Digital Asset Management to OpenText Extended ECM - Business Workspaces

When media assets require legal, compliance, or regulatory approval, Core DAM can publish candidate assets into a review workspace in Extended ECM. Legal and compliance teams can review the asset alongside supporting documents, approval forms, usage rights, and policy references. Once approved, the final asset can be returned to Core DAM as the governed master version.

• Creates a controlled approval process for regulated content
• Keeps review evidence and supporting documents together
• Reduces risk of publishing unapproved or non-compliant assets

5. Asset Usage Rights and Expiration Management for Business Teams

Data flow: Bi-directional

Core DAM can store usage rights, license terms, and expiration dates for digital assets, while Extended ECM can surface this information inside relevant business workspaces such as campaigns, partner programs, or customer deliverables. If an asset is nearing expiration, the workspace can trigger a review task or replacement workflow so teams do not accidentally use outdated content.

• Prevents license violations and brand risk
• Supports proactive replacement of expiring assets
• Improves governance across distributed teams

6. Project Deliverables Package Assembly with Rich Media and Supporting Records

Data flow: OpenText Extended ECM - Business Workspaces to OpenText Core Digital Asset Management

At the end of a project, teams can package final deliverables from Extended ECM and transfer approved media assets into Core DAM for long-term reuse. This is useful for agencies, engineering teams, and professional services organizations that need to preserve final visual assets, training materials, or customer deliverables in a structured asset repository.

• Creates a clean handoff from project execution to asset reuse
• Preserves final approved content for future campaigns or projects
• Supports enterprise content lifecycle management

7. Localization and Regional Content Distribution Workspaces

Data flow: OpenText Core Digital Asset Management to OpenText Extended ECM - Business Workspaces

Global organizations can use Core DAM as the source of master creative assets and distribute localized versions into regional workspaces in Extended ECM. Each regional workspace can include translated brochures, market-specific imagery, and local approval records, allowing country teams to execute within the boundaries of global brand governance.

• Speeds up localization workflows
• Maintains consistency between global master assets and local variants
• Provides regional teams with business context and approval history

8. Customer Service or Case Workspaces with Visual Support Content

Data flow: OpenText Core Digital Asset Management to OpenText Extended ECM - Business Workspaces

Service teams can attach product images, troubleshooting videos, installation diagrams, and how-to media from Core DAM to case workspaces in Extended ECM. This gives agents and field teams immediate access to the right visual support content while managing the case, service history, and resolution documents in one place.

• Improves first-contact resolution with richer support content
• Helps field and service teams work from a single case view
• Reduces repeated requests for the same support materials

Overall, integrating OpenText Extended ECM - Business Workspaces with OpenText Core Digital Asset Management helps organizations combine governed business processes with controlled digital asset distribution. The result is better collaboration, stronger compliance, faster content reuse, and more efficient cross-functional workflows.