OpenText Extended ECM - Business Workspaces - TransPerfect Integration and Automation

Common Integration Use Cases Between OpenText Extended ECM - Business Workspaces and TransPerfect

OpenText Extended ECM - Business Workspaces and TransPerfect complement each other well in enterprise environments where business records, documents, and workflows must be managed in context while also being translated and localized for global audiences. OpenText provides governed business workspaces tied to customers, projects, cases, and other business objects, while TransPerfect adds translation, localization, and multilingual content operations. Together, they support controlled content handoff, faster global delivery, and better collaboration across legal, marketing, product, and operations teams.

1. Translate customer-facing documents stored in business workspaces

Data flow: OpenText Extended ECM - Business Workspaces to TransPerfect

When sales proposals, contracts, product sheets, or customer communications are stored in a customer or account workspace, selected documents can be sent to TransPerfect for translation into required languages. The translated versions are returned to the same workspace with metadata such as language, version, and approval status preserved.

• Reduces manual email-based handoffs between business teams and translation teams
• Keeps translated assets linked to the original business record
• Improves turnaround time for multilingual customer deliverables

2. Localize project documentation for global implementation teams

Data flow: OpenText Extended ECM - Business Workspaces to TransPerfect and back

For global rollout projects, implementation guides, training materials, and project plans stored in a project workspace can be routed to TransPerfect for localization. Once translated, the localized documents are returned to the same workspace so regional teams can access approved versions alongside the source content.

• Supports consistent project execution across regions
• Ensures teams work from the correct language version
• Maintains governance over source and translated documents

3. Manage multilingual case files for regulated or customer support processes

Data flow: Bi-directional

In case management scenarios, support tickets, claim files, or compliance cases may include documents that need translation for internal review or external response. OpenText can trigger translation requests to TransPerfect, and TransPerfect can return translated documents or summaries to the case workspace. This is especially useful when cases involve multiple jurisdictions or languages.

• Improves response quality in multilingual service operations
• Helps legal, compliance, and support teams collaborate on the same case record
• Creates a complete audit trail of source and translated content

4. Localize controlled templates and standard operating procedures

Data flow: OpenText Extended ECM - Business Workspaces to TransPerfect

Organizations often store approved templates, policies, SOPs, and work instructions in governed workspaces. These documents can be sent to TransPerfect whenever a new language version is needed or when the source document changes. The translated versions are then published back into the relevant workspace with version control and approval metadata.

• Speeds rollout of policy updates across global offices
• Reduces risk of using outdated translated documents
• Supports compliance in multilingual operating environments

5. Translate content linked to ERP or CRM business objects

Data flow: OpenText Extended ECM - Business Workspaces to TransPerfect

In ERP or CRM-integrated environments, business workspaces may contain product specifications, customer onboarding documents, or account correspondence. These assets can be automatically routed to TransPerfect based on business object status, such as a new product launch or a new customer region activation. The translated content is then attached back to the same object context.

• Connects translation directly to operational business events
• Improves speed of global sales and service readiness
• Eliminates duplicate storage of translated files outside the business record

6. Support multilingual review and approval workflows

Data flow: Bi-directional

OpenText can manage the internal review workflow for source and translated documents, while TransPerfect handles the translation work itself. After translation, reviewers in different regions can approve or request changes within the workspace, and updated files can be sent back to TransPerfect if rework is needed.

• Creates a structured review loop between business owners and linguists
• Improves quality control for high-value content
• Shortens approval cycles for global publishing

7. Centralize multilingual records for audits and compliance

Data flow: TransPerfect to OpenText Extended ECM - Business Workspaces

When translated regulatory filings, legal notices, or customer disclosures are produced in TransPerfect, final approved versions can be stored in OpenText workspaces as governed records. This ensures that both source and translated versions are retained with metadata, retention rules, and access controls.

• Supports audit readiness and legal defensibility
• Keeps multilingual records tied to the correct business case or entity
• Improves retention and retrieval of approved translations

8. Accelerate global content delivery for product and marketing teams

Data flow: OpenText Extended ECM - Business Workspaces to TransPerfect

Product launch packs, campaign assets, and market-specific collateral stored in a launch workspace can be sent to TransPerfect for localization. Once completed, translated assets are returned to the workspace for regional marketing teams to use in downstream channels.

• Helps marketing teams launch in multiple markets faster
• Ensures localized content stays aligned with approved source materials
• Improves coordination between central content owners and regional teams