OpenText Extended ECM - Content Server - MediaViz AI Integration and Automation

Common Integration Use Cases Between OpenText Extended ECM - Content Server and MediaViz AI

1. Intelligent document classification and filing

Data flow: MediaViz AI - OpenText Extended ECM - Content Server

MediaViz AI can analyze incoming documents, images, and scanned files to identify document type, extract key attributes, and suggest the correct business classification before content is stored in OpenText Extended ECM. This reduces manual indexing effort and improves consistency in records filing, contract management, and case documentation.

• Automatically classify invoices, contracts, HR forms, and customer correspondence
• Populate metadata fields for faster retrieval and governance
• Reduce misfiling and improve compliance with retention policies

2. Automated extraction of key information from scanned content

Data flow: MediaViz AI - OpenText Extended ECM - Content Server

MediaViz AI can process scanned documents and image-based files to extract names, dates, reference numbers, and other critical data, then pass structured metadata into OpenText Extended ECM. This is especially useful for high-volume mailroom, claims, procurement, and onboarding workflows where manual data entry slows operations.

• Capture data from forms, letters, and legacy paper records
• Improve searchability of non-digital content
• Accelerate downstream workflow routing and approvals

3. Content enrichment for faster enterprise search and discovery

Data flow: MediaViz AI - OpenText Extended ECM - Content Server

MediaViz AI can generate tags, labels, and content descriptors that are written back to OpenText Extended ECM to enrich document metadata. This improves search precision for legal, compliance, audit, and operations teams that need to locate content quickly across large repositories.

• Add topic-based tags and entity recognition results to content records
• Improve faceted search and filtering in the repository
• Support better reuse of content across departments

4. Quality control for document intake and digitization

Data flow: MediaViz AI - OpenText Extended ECM - Content Server

When documents are ingested into OpenText Extended ECM from scanners, email, or external sources, MediaViz AI can detect poor image quality, missing pages, duplicates, or unreadable content before the files are finalized in the repository. This helps records teams maintain a cleaner, more reliable content archive.

• Flag low-quality scans for reprocessing
• Detect duplicate submissions and reduce repository clutter
• Improve accuracy of records and case files

5. AI-assisted review of large content sets for compliance and risk

Data flow: OpenText Extended ECM - MediaViz AI

OpenText Extended ECM can provide governed access to large sets of contracts, policies, correspondence, and case files for analysis by MediaViz AI. MediaViz AI can then identify patterns, anomalies, or content requiring attention, helping legal, compliance, and audit teams prioritize review work more effectively.

• Analyze archived content for missing clauses, unusual terms, or policy exceptions
• Support audit preparation and internal investigations
• Reduce time spent on manual document review

6. Automated routing of content based on AI findings

Data flow: MediaViz AI - OpenText Extended ECM - Content Server

MediaViz AI can evaluate incoming content and trigger routing decisions in OpenText Extended ECM based on document type, urgency, or detected risk indicators. For example, a sensitive customer complaint or a high-priority legal notice can be routed automatically to the correct team and workflow.

• Route documents to legal, HR, finance, or operations queues
• Prioritize urgent or sensitive content for immediate action
• Reduce delays caused by manual triage

7. Records governance with AI-supported retention and disposition decisions

Data flow: OpenText Extended ECM - MediaViz AI - OpenText Extended ECM

OpenText Extended ECM can supply governed records to MediaViz AI for analysis of content type, business relevance, and potential duplication. The AI output can then support retention review, disposition recommendations, and exception handling within OpenText Extended ECM, helping records managers make more informed decisions.

• Identify content candidates for retention review
• Support disposition workflows with AI-derived insights
• Improve consistency in records lifecycle management

8. Case file summarization and operational handoff support

Data flow: OpenText Extended ECM - MediaViz AI - OpenText Extended ECM

For complex cases such as claims, investigations, or customer disputes, OpenText Extended ECM can provide the full document set to MediaViz AI for summarization and key-point extraction. The summary and highlights can then be stored back in OpenText Extended ECM to help teams quickly understand case status and hand off work between departments.

• Create concise summaries of large case files
• Highlight missing documents or unresolved issues
• Improve continuity across legal, service, and operations teams