OpenText File 360 - OpenText Internet of Things Platform Integration and Automation

Common Integration Use Cases Between OpenText File 360 and OpenText Internet of Things Platform

1. Secure distribution of IoT alerts and incident evidence

Data flow: OpenText Internet of Things Platform ? OpenText File 360

When the IoT platform detects abnormal sensor readings, device failures, or threshold breaches, it can automatically package the related alert details, device logs, and supporting files into OpenText File 360 for secure sharing with operations, maintenance, and external service partners.

• Creates a controlled repository for incident evidence
• Supports faster root cause analysis with shared context
• Maintains audit trails for regulated environments

2. Controlled sharing of maintenance work orders and field service documents

Data flow: OpenText Internet of Things Platform ? OpenText File 360

IoT-generated maintenance triggers can initiate the creation and secure distribution of work orders, inspection checklists, calibration sheets, and repair instructions through File 360. Field technicians and contractors receive only the documents they need, with access governed by role and project.

• Reduces delays in dispatching service documentation
• Improves technician readiness with current asset information
• Limits exposure of sensitive operational documents

3. Sharing sensor reports with customers and compliance stakeholders

Data flow: OpenText Internet of Things Platform ? OpenText File 360

Organizations can use IoT data to generate periodic performance, quality, or environmental compliance reports and store them in File 360 for secure external sharing. This is useful for utilities, manufacturing, and logistics teams that must provide evidence of service levels, environmental conditions, or asset performance to customers and regulators.

• Streamlines recurring reporting to external parties
• Ensures version control for official reports
• Supports compliance and contractual transparency

4. Secure collaboration on asset commissioning and device onboarding

Data flow: Bi-directional

During device deployment or asset commissioning, the IoT platform can publish device metadata, installation status, and test results to File 360, while engineering teams can store approved installation guides, site drawings, and sign-off documents in File 360 for controlled access by installers and integrators.

• Improves coordination between engineering, operations, and vendors
• Provides a single secure location for commissioning documentation
• Reduces errors caused by outdated installation files

5. Exception management for quality or production issues

Data flow: OpenText Internet of Things Platform ? OpenText File 360

In manufacturing environments, when IoT sensors detect quality deviations such as temperature drift, vibration anomalies, or machine stoppages, the platform can automatically create a case folder in File 360 containing sensor snapshots, shift notes, and related quality documents. Quality assurance teams can then review and share the evidence securely with internal stakeholders or suppliers.

• Accelerates containment of production issues
• Improves traceability for audits and investigations
• Supports secure collaboration across quality and operations teams

6. Secure exchange of logistics and shipment condition records

Data flow: OpenText Internet of Things Platform ? OpenText File 360

For logistics operations, IoT devices can monitor shipment location, temperature, humidity, or shock events and then store exception reports in File 360 for sharing with carriers, warehouse teams, and customers. This helps prove chain-of-custody and condition compliance for sensitive goods.

• Strengthens proof of delivery and shipment integrity
• Supports claims handling with documented evidence
• Improves collaboration with third-party logistics providers

7. Document-driven response workflows for connected operations

Data flow: OpenText File 360 ? OpenText Internet of Things Platform

Operational teams can store approved response procedures, safety manuals, and escalation playbooks in File 360, then make them available to the IoT platform when a device event occurs. The IoT platform can surface the correct document set to operators based on asset type, location, or incident category.

• Ensures teams act on current approved procedures
• Reduces response time during incidents
• Improves consistency in operational execution

8. Audit-ready retention of IoT evidence and collaboration records

Data flow: Bi-directional

IoT event records, analytics outputs, and exception logs can be archived in File 360 alongside related approvals, comments, and corrective action documents. This creates a complete audit-ready record for regulated industries that need to demonstrate how sensor-driven decisions were reviewed and acted upon.

• Combines operational data with business context
• Supports internal audits and regulatory reviews
• Improves governance over IoT-driven decisions