OpenText Identity and Access Management - Glean Integration and Automation

Common Integration Use Cases Between OpenText Identity and Access Management and Glean

OpenText Identity and Access Management provides centralized authentication, single sign-on, and role-based access control for enterprise applications, while Glean helps employees search, discover, and act on knowledge across connected systems. Together, they can improve secure access to enterprise content, reduce friction for users, and help IT and security teams govern knowledge discovery at scale.

1. Secure single sign-on access to Glean for enterprise users

Data flow: OpenText Identity and Access Management to Glean

Use OpenText Identity and Access Management as the identity provider for Glean so employees can access the search platform through a single corporate login. This removes password fatigue, simplifies onboarding, and ensures that access to Glean follows existing enterprise authentication policies.

• Employees sign in once using corporate credentials
• IT reduces help desk tickets related to password resets
• Security teams enforce MFA and conditional access through the identity layer

2. Role-based access control for search results and indexed content

Data flow: Bi-directional

Integrate role and group information from OpenText Identity and Access Management into Glean so search results only surface content a user is authorized to view. This is especially valuable in regulated environments where sensitive documents, policies, or case files must remain restricted by department, region, or job function.

• Finance users see finance-approved content only
• HR content remains hidden from non-authorized employees
• Access changes in the identity system are reflected in Glean permissions

3. Automated user provisioning and deprovisioning for Glean access

Data flow: OpenText Identity and Access Management to Glean

Use identity lifecycle events from OpenText Identity and Access Management to automatically provision new users into Glean and remove access when employees leave or change roles. This reduces manual administration and lowers the risk of orphaned accounts.

• New hires gain immediate access to approved knowledge sources
• Role changes trigger updated access scopes in Glean
• Departing employees are removed from Glean without delay

4. Personalized knowledge discovery based on user attributes

Data flow: OpenText Identity and Access Management to Glean

Pass user attributes such as department, location, title, and business unit from OpenText Identity and Access Management to Glean to tailor search experiences and recommendations. This helps employees find the most relevant policies, documents, and experts faster.

• Sales teams see customer-facing playbooks and proposals first
• Regional employees receive localized policy and compliance content
• Managers can be shown leadership resources and team-specific knowledge

5. Governance of sensitive enterprise knowledge across connected sources

Data flow: Bi-directional

Use OpenText Identity and Access Management to enforce access policies while Glean indexes content from multiple enterprise repositories. This ensures that Glean respects source-system permissions and does not expose restricted OpenText-managed content to unauthorized users.

• Search indexing honors source-level entitlements
• Security policies remain consistent across OpenText and Glean-connected systems
• Compliance teams maintain control over sensitive records and documents

6. Faster employee onboarding with secure knowledge access

Data flow: OpenText Identity and Access Management to Glean

When a new employee is provisioned in OpenText Identity and Access Management, automatically grant access to Glean and the relevant knowledge collections for their role. This shortens ramp-up time and helps new hires become productive faster.

• Onboarding teams avoid manual access requests
• New employees can immediately search internal procedures and FAQs
• Managers can ensure role-specific content is available from day one

7. Audit-ready access visibility for knowledge search activity

Data flow: Glean to OpenText Identity and Access Management

Feed Glean access and usage events into OpenText Identity and Access Management or associated security monitoring processes to support audit and compliance reviews. This helps security teams understand who accessed the knowledge platform and whether access patterns align with policy.

• Track login activity and access anomalies
• Support internal audits and compliance reporting
• Investigate suspicious access to sensitive knowledge sources

These integrations are most valuable when organizations want to combine secure identity governance with enterprise search and knowledge discovery. OpenText Identity and Access Management provides the control plane, while Glean delivers the user-facing discovery experience across approved content sources.