OpenText Identity and Access Management - Loci Integration and Automation

Common Integration Use Cases Between OpenText Identity and Access Management and Loci

1. Role-Based Content Recommendations for Secure User Segments

Data flow: OpenText Identity and Access Management ? Loci

Use identity and role data from OpenText Identity and Access Management to classify users into business groups such as legal, HR, sales, or external partners. Loci can then tailor content recommendations based on the user?s role, permissions, and typical content needs. This ensures employees see relevant content faster while reducing exposure to content outside their authorization scope.

Business value: Improves content relevance, reduces search time, and supports secure personalization across departments.

2. Personalized Content Access Based on Authentication Context

Data flow: OpenText Identity and Access Management ? Loci

After single sign-on authentication, OpenText Identity and Access Management can pass user attributes such as department, location, and access level to Loci. Loci uses this context to recommend the most relevant documents, knowledge articles, or media assets immediately after login. This is especially useful for intranet portals, employee self-service sites, and customer-facing content hubs.

Business value: Creates a more efficient user experience and increases engagement with high-value content.

3. Access-Aware Recommendation Filtering

Data flow: Bi-directional

OpenText Identity and Access Management provides authorization rules and entitlement data to Loci, while Loci returns recommendation candidates that can be filtered before display. This prevents the recommendation engine from surfacing content that a user is not permitted to view, even if the content is highly relevant based on behavior patterns. This is important in regulated environments where personalization must not override security controls.

Business value: Maintains compliance while enabling intelligent personalization.

4. Secure Partner Portal Personalization

Data flow: OpenText Identity and Access Management ? Loci

For partner or supplier portals, OpenText Identity and Access Management can authenticate external users and assign them to partner-specific access groups. Loci can then recommend onboarding materials, product documentation, training content, or support resources tailored to each partner type. This reduces manual support effort and helps external users find the right information faster.

Business value: Lowers support volume, improves partner self-service, and accelerates onboarding.

5. Adaptive Recommendations for New and Returning Users

Data flow: Loci ? OpenText Identity and Access Management

Loci can identify engagement patterns such as low activity, repeated searches, or content abandonment and send signals back to OpenText Identity and Access Management or connected workflow tools. These signals can trigger access prompts, step-up authentication for sensitive content, or guided content journeys for users who need help finding relevant resources. This is useful for onboarding, training, and knowledge management scenarios.

Business value: Supports proactive user guidance and improves adoption of internal content platforms.

6. Personalized Knowledge Delivery for Employee Self-Service

Data flow: OpenText Identity and Access Management ? Loci

In employee self-service environments, OpenText Identity and Access Management can provide verified identity and organizational attributes to Loci so the platform can recommend policy documents, benefits information, IT help articles, or compliance training based on the employee?s profile. For example, a new hire in finance can be shown onboarding checklists and finance-specific training content immediately after login.

Business value: Reduces HR and IT support requests and improves employee productivity.

7. Audit-Ready Personalization for Regulated Content Environments

Data flow: Bi-directional

OpenText Identity and Access Management can supply user identity, access logs, and role changes, while Loci can provide recommendation activity and content interaction data. Together, these data sets support audit trails showing why specific content was recommended and whether the user was authorized to access it. This is valuable for industries such as healthcare, financial services, and government where both personalization and traceability are required.

Business value: Strengthens governance, supports audits, and reduces compliance risk.

8. Content Optimization Based on Authenticated User Behavior

Data flow: Loci ? OpenText Identity and Access Management

Loci can analyze authenticated user behavior such as frequent searches, popular content paths, and abandoned sessions, then feed insights into OpenText Identity and Access Management connected reporting or administration workflows. Security and content teams can use this information to refine access policies, improve content taxonomy, or adjust role definitions for better alignment between permissions and actual user needs.

Business value: Helps security, content, and digital experience teams continuously improve access design and content relevance.