OpenText Identity and Access Management - OpenText Internet of Things Platform Integration and Automation

Common Integration Use Cases Between OpenText Identity and Access Management and OpenText Internet of Things Platform

1. Secure device and operator access to IoT dashboards

Integrate OpenText Identity and Access Management with OpenText Internet of Things Platform to provide single sign-on and role-based access for plant operators, engineers, and supervisors. This ensures users only see the dashboards, device groups, and analytics relevant to their responsibilities.

• Direction: OpenText Identity and Access Management to OpenText Internet of Things Platform
• Business value: Reduces password fatigue, simplifies user onboarding, and strengthens access control for operational data.
• Typical users: Operations teams, maintenance teams, and plant managers.

2. Centralized identity governance for IoT platform users

Use OpenText Identity and Access Management as the central identity layer for provisioning, updating, and deactivating users who access the IoT platform. When employees change roles or leave the organization, access to IoT assets, alerts, and reports is automatically adjusted.

• Direction: OpenText Identity and Access Management to OpenText Internet of Things Platform
• Business value: Lowers security risk, improves audit readiness, and reduces manual administration.
• Typical users: IT security, identity administrators, and compliance teams.

3. Role-based access to sensor data by business function

Integrate both platforms to enforce different access levels for engineering, quality, and executive teams. For example, engineers may access raw sensor streams and device diagnostics, while executives receive only summarized performance metrics and exception reports.

• Direction: Bi-directional, with identity policies controlling IoT data access
• Business value: Protects sensitive operational data while enabling broader business visibility.
• Typical users: Engineering, quality assurance, and leadership teams.

4. Secure remote access for field technicians and service partners

Field technicians and approved third-party service providers can use OpenText Identity and Access Management to authenticate securely before accessing the IoT platform for remote diagnostics, device status checks, and maintenance workflows. Access can be time-bound and limited to specific assets or sites.

• Direction: OpenText Identity and Access Management to OpenText Internet of Things Platform
• Business value: Supports faster issue resolution while limiting exposure to operational systems.
• Typical users: Service desk, field service teams, and external maintenance partners.

5. Automated access control for critical alerts and incident workflows

When the IoT platform detects abnormal sensor readings or equipment failures, it can route alerts only to authenticated users with the correct role and site responsibility. OpenText Identity and Access Management ensures that incident notifications, dashboards, and response tools are available only to authorized personnel.

• Direction: OpenText Internet of Things Platform to OpenText Identity and Access Management
• Business value: Speeds incident response and prevents alert overload across teams.
• Typical users: Operations control rooms, reliability engineers, and incident managers.

6. Secure multi-site and multi-tenant IoT operations

For organizations managing multiple plants, warehouses, or utility regions, OpenText Identity and Access Management can enforce tenant separation and site-specific access within the IoT platform. This allows local teams to manage their own assets while corporate teams retain oversight across all locations.

• Direction: OpenText Identity and Access Management to OpenText Internet of Things Platform
• Business value: Improves governance across distributed operations and supports scalable expansion.
• Typical users: Regional operations teams, corporate IT, and business unit leaders.

7. Audit trail and compliance reporting for IoT access activity

Combine identity events from OpenText Identity and Access Management with IoT platform usage logs to create a complete audit trail of who accessed which devices, dashboards, and reports. This supports compliance reviews, internal investigations, and security monitoring.

• Direction: Bi-directional, with IoT usage logs feeding identity audit processes
• Business value: Strengthens governance, improves traceability, and simplifies audits.
• Typical users: Compliance, security operations, and internal audit teams.