OpenText Identity and Access Management - OpenText Product Traceability Integration and Automation

Common Integration Use Cases Between OpenText Identity and Access Management and OpenText Product Traceability

OpenText Identity and Access Management secures user authentication, role-based access, and single sign-on across OpenText environments, while OpenText Product Traceability tracks product movement, genealogy, compliance events, and chain-of-custody data across the supply chain and manufacturing lifecycle. Integrated together, they help enterprises protect sensitive traceability records, streamline user access, and enforce controlled workflows across quality, operations, logistics, and compliance teams.

• Role-based access to traceability records

  Data flow: OpenText Identity and Access Management - OpenText Product Traceability

  Synchronize user roles and entitlements so production operators, quality inspectors, warehouse staff, and auditors only see the traceability data relevant to their responsibilities. This reduces the risk of unauthorized changes to batch, lot, or serial-level records while simplifying access administration across plants and regions.

• Single sign-on for plant and quality teams

  Data flow: OpenText Identity and Access Management - OpenText Product Traceability

  Enable single sign-on for users accessing product genealogy, recall, and compliance workflows. Employees can move between OpenText applications without repeated logins, improving productivity for teams that need frequent access during production shifts, investigations, and release approvals.

• Privileged access control for recall and investigation workflows

  Data flow: OpenText Identity and Access Management - OpenText Product Traceability

  Require stronger authentication and elevated approval rights for users initiating recalls, editing traceability events, or overriding exceptions. This supports controlled execution of high-risk actions and creates a more secure process for quality assurance, regulatory response, and executive oversight.

• Automated user provisioning for new sites and contractors

  Data flow: OpenText Identity and Access Management - OpenText Product Traceability

  When new employees, temporary staff, or third-party logistics users are added in the identity system, automatically provision the correct Product Traceability access based on site, function, and contract status. This shortens onboarding time for new facilities and reduces manual account setup errors.

• Audit-ready access logging for compliance reviews

  Data flow: OpenText Product Traceability - OpenText Identity and Access Management

  Send authentication and access events from Product Traceability into the identity platform for centralized audit reporting. Compliance teams can correlate who accessed specific lot histories, who approved exceptions, and when sensitive records were viewed, supporting investigations and regulatory audits.

• Segregation of duties for production and quality approvals

  Data flow: Bi-directional

  Use identity policies to enforce separation between users who enter production data and those who approve traceability exceptions, release holds, or close deviation cases. Product Traceability can consume these rules to block conflicting actions, helping reduce compliance risk and strengthen internal controls.

• Secure partner access for suppliers and contract manufacturers

  Data flow: OpenText Identity and Access Management - OpenText Product Traceability

  Extend controlled access to external suppliers, contract manufacturers, and logistics partners who need to update or review traceability events. Identity federation and policy-based access ensure partners can contribute data without exposing unrelated internal records or administrative functions.

• Rapid deprovisioning after role changes or offboarding

  Data flow: OpenText Identity and Access Management - OpenText Product Traceability

  Automatically remove Product Traceability access when users change roles, leave the company, or complete a contractor assignment. This prevents lingering access to sensitive product lineage and recall data, reducing security exposure and supporting stronger governance across operational systems.