OpenText Information Archive - Glean Integration and Automation

Common Integration Use Cases Between OpenText Information Archive and Glean

OpenText Information Archive is designed for compliant, long-term retention of enterprise content and legacy data, while Glean is an AI-powered workplace search and knowledge discovery platform. Together, they can help organizations keep governed records in OpenText Information Archive while making archived knowledge easier to find, understand, and use through Glean.

1. Unified search across active and archived enterprise knowledge

Data flow: OpenText Information Archive to Glean

Index archived documents, emails, and records from OpenText Information Archive into Glean so employees can search both current and historical information from one interface. This is especially valuable for legal, finance, HR, and support teams that frequently need older records to answer customer, audit, or policy questions.

• Reduces time spent switching between systems
• Improves access to institutional knowledge stored in archives
• Supports faster decision-making with historical context

2. Policy and compliance evidence retrieval for audits

Data flow: OpenText Information Archive to Glean

Expose archived compliance records, retention evidence, and disposition history in Glean so audit, risk, and compliance teams can quickly locate supporting documentation. Users can search by case, date range, business unit, or record type without manually requesting archive team assistance.

• Speeds up audit response cycles
• Reduces operational burden on records management teams
• Improves traceability for regulatory reviews

3. Legacy system decommissioning with searchable historical access

Data flow: OpenText Information Archive to Glean

When retiring legacy applications, preserve the data in OpenText Information Archive and make the indexed content discoverable in Glean. Business users retain access to historical transactions, case notes, or customer records without keeping the old system online.

• Supports application retirement and cost reduction
• Preserves access to business-critical historical data
• Minimizes dependency on obsolete platforms

4. Customer service case resolution using archived correspondence

Data flow: OpenText Information Archive to Glean

Enable support agents to search archived emails, contracts, service records, and prior case files from Glean when resolving complex customer issues. This helps teams quickly verify commitments, identify prior exceptions, and understand the full customer history.

• Improves first-contact resolution for complex cases
• Reduces escalations caused by missing historical context
• Enhances customer experience with faster, more accurate responses

5. Legal hold and eDiscovery preparation

Data flow: OpenText Information Archive to Glean

Surface archived content relevant to legal matters in Glean so legal and discovery teams can identify potentially responsive records before formal export or review workflows begin. Glean can help users locate relevant custodians, topics, and time periods across archived content.

• Accelerates early case assessment
• Improves collaboration between legal and records teams
• Reduces time spent searching across disconnected repositories

6. Knowledge reuse from historical project and operational records

Data flow: OpenText Information Archive to Glean

Make archived project documentation, post-implementation reviews, and operational reports searchable in Glean so teams can reuse lessons learned from prior initiatives. This is useful for IT, PMO, engineering, and operations groups planning similar work.

• Prevents repeated mistakes from past projects
• Improves planning with access to historical outcomes
• Supports continuous improvement across teams

7. Controlled access to archived content through role-based discovery

Data flow: Bi-directional governance alignment, OpenText Information Archive to Glean for discovery

Use OpenText Information Archive as the system of record for retention and disposition, while Glean provides governed discovery based on user permissions. This allows employees to find archived information without bypassing compliance controls or exposing restricted records.

• Maintains retention and access governance
• Limits exposure of sensitive archived data
• Balances compliance requirements with user productivity

These integrations are most effective when OpenText Information Archive remains the authoritative archive and Glean acts as the discovery layer, helping employees and business teams find retained information quickly while preserving compliance and control.