OpenText Internet of Things Platform - Centric Integration and Automation

Common Integration Use Cases Between OpenText Internet of Things Platform and Centric

OpenText Internet of Things Platform and Centric complement each other well in organizations that need to connect product development with real-world device, equipment, and operational data. OpenText Internet of Things Platform captures and analyzes sensor and machine data, while Centric manages product lifecycle information, design collaboration, and product data governance. Together, they help teams improve product quality, accelerate issue resolution, and close the loop between design and field performance.

1. Field Performance Feedback into Product Development

Data flow: OpenText Internet of Things Platform to Centric

Sensor and usage data from connected products or equipment can be sent from OpenText Internet of Things Platform into Centric to inform product teams about how products perform in real operating conditions. For example, temperature spikes, vibration patterns, or failure events can be linked to specific product versions or components in Centric.

• Product managers and engineers gain evidence-based insight into recurring issues
• Design teams can prioritize product improvements using actual field data
• Quality teams can trace performance trends back to product variants or batches

2. Product Change Validation Using Live Operational Data

Data flow: Bi-directional

When Centric manages a product change, such as a material substitution or component redesign, OpenText Internet of Things Platform can monitor the performance of affected assets after release. Centric can receive operational feedback to validate whether the change improved reliability, reduced downtime, or introduced new issues.

• Supports closed-loop product lifecycle management
• Reduces risk of releasing changes without real-world validation
• Helps engineering teams compare pre-change and post-change performance

3. Connected Product Quality Monitoring

Data flow: OpenText Internet of Things Platform to Centric

For manufacturers of connected equipment or smart products, OpenText Internet of Things Platform can detect abnormal sensor readings and send quality alerts to Centric. These alerts can be associated with product records, design revisions, or supplier components to support root cause analysis and corrective action.

• Speeds up investigation of field failures and warranty claims
• Improves traceability between product design and operational issues
• Supports quality and engineering collaboration on corrective actions

4. Asset and Product Configuration Synchronization

Data flow: Centric to OpenText Internet of Things Platform

Centric can provide authoritative product configuration data, such as model, version, component structure, and approved specifications, to OpenText Internet of Things Platform. This ensures IoT monitoring is aligned to the correct product definition and that sensor data is interpreted in the context of the exact configuration deployed in the field or on the factory floor.

• Improves accuracy of analytics and alerts
• Ensures device telemetry is matched to the right product version
• Reduces manual reconciliation between engineering and operations teams

5. Warranty and Service Issue Triage

Data flow: OpenText Internet of Things Platform to Centric

When connected products generate service alerts or failure indicators, OpenText Internet of Things Platform can pass event data to Centric to help service and product teams identify whether the issue is tied to a design flaw, component defect, or usage pattern. This supports faster triage and more targeted remediation.

• Improves response time for warranty and service cases
• Helps distinguish product defects from environmental or usage-related issues
• Supports better decisions on recalls, service bulletins, or design updates

6. Manufacturing Process Feedback into Product Design

Data flow: OpenText Internet of Things Platform to Centric

In manufacturing environments, OpenText Internet of Things Platform can capture machine performance, process deviations, and production anomalies. That information can be linked to product records in Centric to show how manufacturing conditions affect product quality and consistency.

• Identifies process-related causes of product variation
• Helps design teams adjust specifications for manufacturability
• Improves collaboration between manufacturing engineering and product development

7. Launch Readiness and Post-Launch Monitoring

Data flow: Bi-directional

Centric can provide launch-ready product data, including approved specifications and release status, to OpenText Internet of Things Platform so monitoring rules are applied only to released products. After launch, OpenText Internet of Things Platform can feed early usage and performance data back to Centric to support launch reviews and product optimization.

• Aligns operational monitoring with product release milestones
• Supports faster identification of launch issues
• Improves cross-functional visibility across product, quality, and operations teams

These integrations are especially valuable for manufacturers of connected products, industrial equipment, and design-driven goods where product performance in the field directly influences future design decisions. By connecting operational telemetry with product lifecycle data, organizations can shorten feedback loops, improve product quality, and make more informed lifecycle decisions.