OpenText Lens - Data Visibility - Glean Integration and Automation

Common Integration Use Cases Between OpenText Lens - Data Visibility and Glean

OpenText Lens - Data Visibility helps organizations discover, classify, and assess unstructured content across repositories, while Glean helps employees search, find, and act on enterprise knowledge across systems. Together, they can improve data governance, reduce risk, and make trusted information easier to find and use.

1. Governed content discovery for enterprise search

Data flow: OpenText Lens - Data Visibility to Glean

Use OpenText Lens to identify sensitive, obsolete, duplicate, or low-value content in file shares, content repositories, and collaboration platforms, then pass classification metadata to Glean. Glean can use this context to prioritize trusted sources and reduce the visibility of risky or outdated content in search results.

• Improves search relevance by surfacing authoritative content first
• Reduces employee exposure to outdated or non-compliant documents
• Supports governance teams by aligning search with content risk ratings

2. Sensitive content suppression in search results

Data flow: OpenText Lens - Data Visibility to Glean

OpenText Lens can detect regulated or confidential content such as PII, financial records, legal files, or HR documents and send labels or flags to Glean. Glean can then restrict indexing, mask snippets, or limit access based on policy.

• Helps prevent accidental discovery of restricted content
• Supports privacy, legal, and compliance requirements
• Reduces the need for manual review of search exposure risks

3. Migration readiness and knowledge preservation

Data flow: OpenText Lens - Data Visibility to Glean

Before migrating content to a new repository or consolidating platforms, OpenText Lens can identify which documents are active, redundant, or obsolete. That metadata can be used in Glean to help employees continue finding the most relevant retained content during and after migration, while legacy content is archived or retired.

• Reduces migration volume and storage costs
• Preserves access to high-value knowledge during transition periods
• Helps business teams avoid searching across outdated repositories

4. Compliance-aware knowledge search for legal and audit teams

Data flow: Bi-directional

OpenText Lens can classify content for retention, legal hold, or regulatory sensitivity, while Glean can provide search access to approved users across connected systems. Legal, audit, and compliance teams can use Glean to locate relevant records faster, with Lens ensuring the content is properly tagged and governed.

• Speeds up eDiscovery and audit preparation
• Improves confidence in record identification and retrieval
• Supports retention and defensible deletion workflows

5. Content cleanup recommendations based on search behavior

Data flow: Glean to OpenText Lens - Data Visibility

Glean usage analytics can reveal which documents are frequently searched, opened, or ignored. That insight can be sent back to OpenText Lens to help governance teams prioritize cleanup of stale content, duplicate files, or low-value repositories that still attract search traffic.

• Focuses cleanup efforts on content that creates the most noise
• Improves repository hygiene based on real employee behavior
• Helps reduce search clutter and duplicate results

6. Trusted source identification for AI-assisted answers

Data flow: OpenText Lens - Data Visibility to Glean

OpenText Lens can identify authoritative repositories, document owners, and content classifications, then provide that metadata to Glean so AI-generated answers are grounded in trusted sources. This is especially useful for policy, HR, finance, and operational knowledge where accuracy matters.

• Improves answer quality and reduces hallucination risk
• Helps employees find the current version of policies and procedures
• Supports knowledge management teams in curating trusted content

7. Risk-based repository prioritization for governance programs

Data flow: OpenText Lens - Data Visibility to Glean

OpenText Lens can score repositories by sensitivity, redundancy, and business value, then feed that information into Glean to guide search indexing priorities and user experience. High-risk repositories can be tightly controlled, while high-value repositories can be made easier to discover.

• Aligns governance effort with business impact
• Improves operational efficiency for IT and compliance teams
• Creates a more intentional enterprise search experience

8. Cross-functional knowledge remediation workflow

Data flow: Bi-directional

When Glean surfaces frequently accessed but poorly governed content, governance teams can use OpenText Lens to inspect the underlying repositories, identify issues such as duplicates, stale versions, or sensitive exposure, and then update policies or remediate content. The results can be reflected back in Glean to improve future search outcomes.

• Connects employee search needs with governance action
• Creates a closed-loop process between discovery and remediation
• Improves both compliance posture and knowledge accessibility