OpenText Lens - Data Visibility - OpenText Internet of Things Platform Integration and Automation

Common Integration Use Cases Between OpenText Lens - Data Visibility and OpenText Internet of Things Platform

OpenText Lens - Data Visibility and OpenText Internet of Things Platform complement each other by connecting unstructured content governance with operational IoT data management. Together, they help organizations reduce risk, improve compliance, and make better decisions by linking device-generated events with the documents, reports, and records that support them.

1. IoT Data Governance and Retention Review

Data flow: OpenText Internet of Things Platform to OpenText Lens - Data Visibility

IoT platforms often generate large volumes of logs, sensor exports, maintenance notes, and incident attachments stored across file shares, content repositories, and collaboration tools. Integrating these outputs with OpenText Lens helps identify redundant, obsolete, or sensitive unstructured content tied to IoT operations.

• Classify sensor reports, device logs, and exception files by sensitivity and business value
• Identify duplicate or outdated operational documents before retention or disposal decisions
• Support records management and compliance teams with defensible cleanup actions

Business value: Reduces storage costs, lowers compliance risk, and improves governance over operational content.

2. Incident Investigation and Root Cause Analysis

Data flow: Bi-directional

When an IoT device or sensor triggers an alert, the IoT platform can send the event details to OpenText Lens to locate related unstructured content such as maintenance procedures, technician notes, inspection photos, and prior incident reports. Lens can also surface sensitive or outdated documents that may affect the investigation.

• Link live sensor alerts to supporting documents and historical case files
• Help operations and quality teams find prior incidents with similar patterns
• Expose outdated procedures that may have contributed to the event

Business value: Speeds root cause analysis, improves response consistency, and reduces downtime.

3. Compliance Evidence Collection for Regulated Operations

Data flow: OpenText Internet of Things Platform to OpenText Lens - Data Visibility

In regulated industries such as utilities, manufacturing, and logistics, IoT data often supports compliance reporting. OpenText Lens can locate the unstructured evidence associated with device readings, calibration records, inspection images, and audit attachments to verify completeness and identify missing or sensitive content.

• Find supporting documents for environmental, safety, or quality audits
• Validate that inspection evidence is stored in approved repositories
• Flag records containing personal or confidential information before audit sharing

Business value: Improves audit readiness and reduces the risk of incomplete or noncompliant submissions.

4. Asset Maintenance Knowledge Cleanup Before IoT Modernization

Data flow: OpenText Lens - Data Visibility to OpenText Internet of Things Platform

Before connecting legacy equipment to the IoT platform, organizations can use OpenText Lens to identify and rationalize the unstructured content that supports those assets, including manuals, service histories, engineering drawings, and obsolete maintenance instructions. This ensures only relevant and current content is linked to connected assets.

• Remove outdated maintenance documents before onboarding assets into IoT workflows
• Identify the authoritative version of equipment documentation
• Improve technician access to the right content during field service activities

Business value: Reduces onboarding complexity, improves asset data quality, and supports safer maintenance execution.

5. Smart Alert Enrichment with Document Context

Data flow: OpenText Internet of Things Platform to OpenText Lens - Data Visibility

IoT alerts are more actionable when paired with relevant business context. The IoT platform can send alert metadata to OpenText Lens, which then identifies related unstructured content such as SOPs, warranty documents, supplier correspondence, and prior corrective action records.

• Enrich alerts with relevant procedures and historical context
• Help service desks and operations teams prioritize incidents based on business impact
• Reduce time spent searching for supporting information during escalations

Business value: Improves alert triage, shortens resolution time, and supports more informed decision-making.

6. Data Minimization for IoT-Related Content Repositories

Data flow: OpenText Lens - Data Visibility to OpenText Internet of Things Platform

Organizations often store IoT-related documents in shared repositories that accumulate unnecessary content over time. OpenText Lens can identify sensitive, duplicate, or obsolete files so teams can clean up repositories that feed or support IoT operations, improving the quality of content used by the IoT platform and connected workflows.

• Detect redundant copies of device configuration files and operational reports
• Identify obsolete project documents before they are reused in connected workflows
• Reduce exposure of confidential engineering or customer information

Business value: Lowers risk, improves content quality, and reduces operational clutter.

7. Cross-Team Operational Reporting and Governance

Data flow: Bi-directional

Operations teams use the IoT platform for real-time monitoring, while governance and compliance teams use OpenText Lens to assess the associated unstructured content. Integrating both platforms allows organizations to create a shared view of operational performance and information risk.

• Combine device performance trends with document governance findings
• Track which operational areas generate the most sensitive or obsolete content
• Support joint reviews between operations, IT, compliance, and records management teams

Business value: Creates better cross-functional oversight and supports continuous improvement programs.

8. Migration and Repository Rationalization for Connected Operations

Data flow: OpenText Lens - Data Visibility to OpenText Internet of Things Platform

When migrating to a new IoT platform or consolidating multiple operational systems, OpenText Lens can identify which unstructured content should be migrated, archived, or deleted. This helps ensure that only relevant documents, images, and records are associated with the new IoT environment.

• Classify content by business relevance before migration
• Archive obsolete device documentation and historical files separately
• Reduce migration scope and improve post-migration searchability

Business value: Lowers migration effort, improves data quality, and accelerates adoption of the new platform.