OpenText Notifications - Loci Integration and Automation

Common Integration Use Cases Between OpenText Notifications and Loci

1. Personalized content alerts for high-value recommendations

Data flow: Loci ? OpenText Notifications

Loci can detect when a user is likely to benefit from a specific article, document, training module, or knowledge asset based on behavior and content patterns. OpenText Notifications can then deliver a targeted alert to the right user or team through the existing OpenText notification framework.

• Improves content discovery without requiring users to search manually
• Increases engagement with relevant assets in portals, CMS, or knowledge bases
• Supports sales, support, and internal communications teams with timely recommendations

2. Workflow-triggered recommendations after status changes

Data flow: OpenText Notifications ? Loci

When a workflow event occurs, such as a case closure, document approval, or project milestone completion, OpenText Notifications can trigger Loci to recommend next-best content. For example, after a support case is resolved, Loci can suggest related troubleshooting articles or training content to the user.

• Helps users take the next action faster
• Reduces repeat inquiries and rework
• Creates a more guided experience across business processes

3. Context-aware alerts for newly published or updated content

Data flow: Loci ? OpenText Notifications

Loci can identify content that is highly relevant to specific user segments based on recent behavior, search trends, or content similarity. OpenText Notifications can then notify those users when new or updated content matches their interests or role.

• Ensures employees and customers see the most relevant information quickly
• Supports change management, policy updates, and product release communications
• Reduces manual distribution of content announcements by business teams

4. Personalized onboarding and training nudges

Data flow: Bi-directional

During onboarding, OpenText Notifications can remind users to complete required tasks, while Loci recommends the most relevant training materials, FAQs, or process guides based on the user?s role and activity. As users interact with the content, Loci can refine recommendations and OpenText Notifications can send follow-up prompts.

• Improves onboarding completion rates
• Reduces dependency on HR, IT, or enablement teams for manual follow-up
• Delivers role-specific learning paths at scale

5. Escalation support with recommended knowledge articles

Data flow: OpenText Notifications ? Loci

If a user receives an alert about a delayed task, unresolved issue, or exception in a workflow, Loci can recommend supporting content that helps resolve the issue faster. This is especially useful for service desks, operations teams, and case managers who need immediate guidance.

• Speeds up issue resolution
• Reduces escalation volume
• Improves consistency in how teams respond to operational exceptions

6. Audience-specific campaign follow-up based on engagement behavior

Data flow: Loci ? OpenText Notifications

Loci can analyze which users engaged with specific content themes, then OpenText Notifications can send follow-up messages to those users with related assets, reminders, or calls to action. This is useful for marketing, internal communications, and customer education programs.

• Supports segmented communication without manual list management
• Increases conversion from content engagement to action
• Helps teams tailor follow-up based on actual user interest

7. Closed-loop personalization for enterprise content portals

Data flow: Bi-directional

OpenText Notifications can capture user responses such as opens, clicks, and acknowledgements, while Loci uses that engagement data to improve future recommendations. This creates a feedback loop that continuously refines both notification targeting and content relevance.

• Improves recommendation quality over time
• Helps communications teams measure what content drives action
• Enables more precise personalization across departments and channels

8. Compliance and policy awareness with relevant supporting content

Data flow: OpenText Notifications ? Loci

When users receive mandatory policy, compliance, or governance notifications, Loci can recommend related reference materials, process guides, or training content to reinforce understanding. This is valuable for regulated industries and large enterprises with frequent policy updates.

• Improves policy adoption and comprehension
• Reduces risk from missed or misunderstood communications
• Supports audit readiness by pairing alerts with contextual learning content