OpenText Trading Grid Cartographer - OpenText Workflow Service Integration and Automation

Common Integration Use Cases Between OpenText Trading Grid Cartographer and OpenText Workflow Service

• Partner onboarding and integration approval workflow
  Use OpenText Trading Grid Cartographer to identify the required EDI/API connections, trading partner dependencies, and impacted systems for a new partner. Trigger OpenText Workflow Service to route onboarding tasks for business approval, technical validation, security review, and trading partner setup. This shortens onboarding cycles and ensures all stakeholders complete required steps before go-live.
• Integration change impact assessment and approval
  When an EDI map, API endpoint, or partner connection changes in OpenText Trading Grid Cartographer, send the impact details to OpenText Workflow Service to create a controlled change request. The workflow can assign review tasks to integration architects, operations, and business owners based on the affected partners and transactions. This reduces production risk and improves change governance.
• Exception handling for failed partner transactions
  OpenText Trading Grid Cartographer can detect where a transaction failed across the partner network and provide visibility into the affected route and dependencies. OpenText Workflow Service can then open a case, assign remediation tasks, notify the right support team, and track resolution through approval and closure. This improves incident response and accountability for B2B failures.
• Trading partner compliance review and remediation
  Use OpenText Trading Grid Cartographer to monitor partner connections and identify nonstandard mappings, outdated interfaces, or unsupported data flows. Pass compliance findings to OpenText Workflow Service to manage remediation tasks, evidence collection, and signoff from compliance, legal, and operations teams. This helps enforce partner standards and reduces audit exposure.
• Master data or document flow exception resolution
  When Cartographer shows a break in the flow of purchase orders, invoices, shipping notices, or other B2B documents, OpenText Workflow Service can orchestrate the business-side resolution process. For example, it can route missing document investigations to customer service, finance, or supply chain teams while keeping integration teams informed of technical root cause. This speeds resolution of business-critical document exceptions.
• Integration landscape documentation and operational handoff
  OpenText Trading Grid Cartographer can provide the authoritative view of partner connections, message routes, and dependencies. OpenText Workflow Service can manage the review and approval process for documentation updates, operational handoffs, and runbook signoff after deployment or partner changes. This improves knowledge transfer between project teams and support teams.
• Proactive monitoring to case creation for high-risk integrations
  Use Cartographer to identify high-value or high-risk partner flows, such as revenue-critical EDI transactions or regulated data exchanges. When a disruption or topology change is detected, OpenText Workflow Service can automatically create a priority case, notify business owners, and coordinate response steps across IT and operations. This supports faster recovery for critical integrations.
• Bi-directional governance for integration lifecycle management
  OpenText Trading Grid Cartographer can supply the technical integration context, while OpenText Workflow Service manages the business process around that context, including approvals, exceptions, audits, and closure. Updates from workflow status can be written back to the integration record so teams can see whether a connection is pending review, approved, remediated, or retired. This creates a single operational view across technical and business teams.